Working as the Administrator for the CEO and also handling Denied Claims.

Handling Denial Claims and doing Administration for the CEO

Taking incoming calls from clients with issues with software that needs a ticket created and help from a technician

Use customer service threshold framework to make financial decisions to resolve member issues.Research issues sent by Customer Care, Account Managers, internal customers, and Quality Assurance relative to the customer service experience.Increase process improvement by over 15%. Call to offer a direct sale of medications to participants and posting payments to the proper account.Document and track contacts with members, providers, and plan sponsors.

Ensured all personnel entering the site has proper ID and authorization, generating and issuing badges for all visitors to the site.Maintained daily administrative documentation.Spent 70% of each day utilizing Salesforce and Google Suite, to analyze and record large volumes of data to influence overall consumer experience. Investigated and reported maintenance and safety conditions.

Provided general support to the office area and senior leadership: office supplies and purchases, facilities coordination, department email distribution lists and organization charts.Increased process improvement by over 15%. Organized department meetings and team building events. Tracked monthly department expenses and budgets.Prepared equipment and office space for new hires.Participated in supporting site-wide community and employee programs.

Developed and executed billings, accounts, payable and account receivable processes and activities of the companies of the group.Maintained a large number of vendor accounts while staying in compliance with company policies and procedures.Balanced subsidiary accounts by reconciling entries.Maintained records of financial transactions by establishing accounts; posting transactions; ensuring legal requirements compliance.