Tracy Johnson Email & Phone Number

Greater Minneapolis-St. Paul Area

Bloomington, Minnesota

•Provide high quality customer service to new and existing ARP policyholders and agents by responding to inquiries related to information requests, technical questions, certificate of insurance processing, and providing loss runs. •Provide high quality administrative support to the ARP team in the form of data entry, policy processing, and document generation.•Processes insurance applications and accurately enters relevant information accurately into database. •Examines new applications for missing information and determines appropriate action to be taken.•Issues policies by assembling required information, proofreading, correcting errors and assembling the policy for mailing to ensure the delivery of a professional looking product.•Takes advantage of learning opportunities to develop, update and expand skills, knowledge and abilities, and applies learning.•Manages workflow by evaluating and processing new business, endorsements, renewals, and certificates as needed.

• In charge of retaining signatures for reinsurance contracts and sending this documentation to the appropriate parties.• Date track all documents in and out of the office.• Retain signatures on old documentation from all parties, scan and send them offsite.• Proof read contracts and other wordings • Determine who the respective parties are for each contract. • Prepare letters and documentation for each client providing instructions as to how to execute the documents.• Strong organizational and interpersonal skills. • File documents in the electronic filing system.• Keep hard copy and electronic filings current and up to date.• Extensive client contact on a professional level providing answers to questions regarding documentation.• Research old documentation and it’s signing status.• Create Excel spreadsheets for brokers and clients.• Participate in the interviewing process and provide input in the hiring process.• Word processing.

• Issued Worker’s Compensation payments. • Kept medical records current and up to date.• Kept record of calls from claimants.• Assisted claimants with Q & A. • Assisted the brokers in completing claims and record keeping. • Paid medical and investigation expenses. • Issued Worker’s Compensation letters and documentation to appropriate recipients. • Viewed investigators’ video footage regarding Workers Compensation claims.

• Provided personal and health related cares to the elderly.• Lifting and transferring the elderly when needed.• Kept residents rooms clean and organized. • Provided and created report to the next shift.• Kept snacks stocked in refrigerators. • Assisted other aids with their residence when needed. • Kept record of incidents and cares throughout each day.• Provided emotional support to families of residents.

Bachelor'S Degree, Paralegal Studies

Certificate, Nursing Assistant/Aide And Patient Care Assistant/Aide

We were educated in the physical and emotional daily care of the elderly.