Tracy Johnson Email & Phone Number

Responsible for meeting company revenue goals and objectives. Manage and coach a team of Sales Managers and over 200 Sales Agents. Develop sales scripts and techniques to drive production and ensure that all company policies and procedures are adhered to while exceeding customer expectations.

Provide leadership and management to a team of sales agents to exceed company production and revenue goals while ensuring customer satisfaction. Coach, motivate and develop Agents. Audit production, develop scripts and provide on-going training to drive team performance; consistently finishing at the top of the division. Oversee new campaigns/pilots..

Train a remote class of 200 Customer Care Agents. Lead a team of agents providing ongoing training and support to overcome obstacles to their success while ensuring compliance, high quality service and departmental expectations are met.

Create ongoing relationship with client to ensure satisfaction, reduce disenrollment, handle enquiries and troubleshoot post-enrollment issues. Liaison between Sales Agent, Case Specialist and Enrollment Specialist to ensure successful transition to new core plan. Identify and react to opportunities to sell SelectQuote secondary products.

Provide customer driven solutions, support and service while efficiently processing catastrophe related property claims. Demonstrate understanding of policies and endorsements relating to property coverage. Partner with agencies to deliver industry leading customer service. Interact with contractors to negotiate supplements.

Resolve complex inquiries from both agents and the insured relating to new business, renewals and changes for multiple Personal Lines Products. Process changes and corrections to policies based on Underwriting Operations procedures. Provide support to agents' offices. Back up to call center if needed.

Mission critical role for club operations leading a team of three supporting 2000 individuals. Create and manage club registrations. Administrator of banking accounts. Process check requests and invoice payments. Determine refunds and process through database and merchant account provider. Provide IT support to include troubleshooting of internal system.

Pioneer Ridge Middle School

Participate in food preparation and quality control while serving a population of over 500 children and staff. Receive, record, reconcile and deposit funds daily. Maintain a sanitized kitchen and orderly food storage areas.

Minnetonka, MN

Provide excellent phone support for all calls. Gather, sort and deliver mail and assist with invoicing. Perform general office duties as requested.

Minnetonka, MN

Responsible for pharmacy claim investigations and remittances. Consistently exceed target for weekly claim production in both quantity and quality. Verbally negotiate and solve problems with a wide variety of customers and colleagues. Continually streamline functions via system enhancements to improve claim processing procedure.

Minnetonka, MN

Lead a customer service team of six to include direction, motivation and removal of obstacles that hinder success. Analyze operational metrics and provide feedback to upper management on process improvements. Implement training that ensures the team produces results meeting or exceeding desired target. Maintain training materials and policies. Continuously.

Minneapolis, MN

Responsible for leading claims processing team of eight to include, but not limited to managing individual performance, providing quarterly reviews and monitoring individual performance on a weekly basis. Recruit, interview and hire regular and temporary employees. Design, create and implement a training program to ensure that operational procedures are.

Edina, MN

Enter and update health insurance information pertaining to various companies. Maintain training materials and provide training for new systems analysts. Responsible for LAN maintenance.

Edina, MN

Provide administrative support to the head of the pharmacy department and the claims team. Adept at setting priorities and completing tasks despite constant interruptions. Interact effectively and courteously with internal and external customers.

Minneapolis, MN

Part of team responsible for answering incoming client calls, handling account inquiries and posting daily account transactions for the firm's top producing Financial Adviser.