Tracy Katz Email & Phone Number

Orlando, Florida Area

The Consumer Operations organization was leading an effort to move all their transaction processing back in-house (having out-sourced the function 10 years prior). This was a huge initiative for the company I was selected to be the operational lead for the human capital, change management efforts on the project, while continuing to manage several other.

Orlando, Florida Area

My strategic planning for the Consumer Operations organization identified a need for junior talent and continuous education/training and existing employee development. So I presented the opportunity and was able to quickly develop the framework and implement a Talent Development Program that encompassed new hire development, continuous development through.

Orlando, Florida, United States

My natural instinct is to ‘go where things are broken, and fix them’. I like to automate and simplify processes for efficiency and I normally identify the gaps and work on improvements in addition to my normal job responsibilities. If it is a large initiative or may take additional resources, I will present the finding to management and get buy in before.

Orlando, FL

After centralizing operations, my span of control expanded to managing five different operational functions, with a $3M budget. I managed 43 professionals and cultivated a unified, people-centric, values-based culture across the groups. I directed strategic planning to ensure consistent quality standards, regulatory compliance, and effective audit reviews.

Orlando, Florida Area

Due to my previous success I was offered a promotion and began managing a larger team within deposit operations. At the time we had deposit operations functions de-centralized throughout our banking footprint. The bank decided to centralize all operations into 4 job sites (Orlando, Richmond, Atlanta, Miami). I was assigned the Orlando Manager and lead all.

Orlando, Florida Area

In my early career with SunTrust, I witnessed high turnover in teller positions, and saw it as an opportunity to put my problem resolution, time management, and organization skills to the test. Over the next few years, I led the training department and enhanced the quality of the teller training. When new hires left my training sessions they were more.

Orlando, Florida Area

I managed the planning and scheduling of training programs for the Central Florida and North Florida markets. I conducted training and identified cross training opportunities for 12 trainers. I evaluated readiness and scheduled trainers for specialized training. I collaborated with regional branch banking, Human Resources, and other supporting partners to.