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20 year Veteran/highly motivated Professional with 25 years of experience with an outstanding ability to oversee the business efforts of teams working with multiple programs. Technical experience in writing business and system requirements, test execution/validation, system configuration, Microsoft Office Suite, and the Kaizen problem solving model. Proven ability to develop best practices based on project analysis while maintaining compliance with regulatory requirements, policies, and operational practices. Strategist with decisive insight for short term solutions and long term plans using out-of-the-box problem thinking. Outstanding skills include individual coaching, change management, leadership, communication, and group facilitation.
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Product OwnerToyota North AmericaChandler, Az, Us
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Core Project AnalystToyota North America Aug 2012 - PresentChandler, AzResponsible for analyzing current business practices and implementing compliance related statutory regulation, applying current business practices to future state workflow, training and workforce impact analysis.
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Administration Team LeaderToyota North America Nov 2011 - Aug 2012Chandler, AzMaintain standardized best practices, comply with statutory regulations, develop more efficient processes using Kaizen methodology and coach/develop team members.
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Resource Management Team LeaderToyota Financial Services Aug 2008 - Nov 2011Demonstrated proficiency in Financial Modeling. Perform various business unit budget reconciliation. Work with various business units to identify improvement opportunities, communicate budget reconciliation results and influence change. Field business requests by both internal and external customers in a time frame consistent with service level expectations. Provide one-on-one and ongoing coaching and guidance to all direct reports and team member within the facility on specific issues/concerns. Manage the CSCW Associate Vehicle Services Benefit Program. Act as the primary liaison between TFS and the CSC vendor partners
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Operations SupervisorToyota Financial Services Dec 2001 - Aug 2008Ownership of overall Customer Service Center performance by supporting, motivating, and energizing other associates. Supervise up to 10 or more Customer Service Representatives (CSRs) on a day-to-day basis to ensure effective, efficient and customer oriented handling of communications with non-delinquent customers, dealers and insurance agents. Provide one-on-one and ongoing coaching to Team Members. Provide direct customer service for elevated, typically the most complex, issues
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Customer Service Representative/Team LeaderToyota Financial Services Oct 1992 - Dec 2001
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StorekeeperUnited States Navy Reserve Jun 1986 - Jun 2006• Received early promote markings on last five evaluations.• Appointed the LPO (Leading Petty Officer) for the administrative team in the unit.• Assumed the Career Counselor position, which included educating new affiliates of military programs and promote STAYNAVY retention program.• Nominated for Sailor of the Year on three occasions.• Received a number of Navy Achievement Medals.
Tracy Keys Skills
Tracy Keys Education Details
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College Community High SchoolAa -
College Community High School, Cedar Rapids, Ia
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College Community High School, Cedar Rapids, Ia
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College Community High School, Cedar Rapids, Ia
Frequently Asked Questions about Tracy Keys
What company does Tracy Keys work for?
Tracy Keys works for Toyota North America
What is Tracy Keys's role at the current company?
Tracy Keys's current role is Product Owner.
What is Tracy Keys's email address?
Tracy Keys's email address is ha****@****ail.com
What is Tracy Keys's direct phone number?
Tracy Keys's direct phone number is (305)-375*****
What schools did Tracy Keys attend?
Tracy Keys attended Mount Mercy University, Kirkwood Community College, College Community High School, College Community High School, Cedar Rapids, Ia, College Community High School, Cedar Rapids, Ia, College Community High School, Cedar Rapids, Ia.
What are some of Tracy Keys's interests?
Tracy Keys has interest in Health.
What skills is Tracy Keys known for?
Tracy Keys has skills like Leadership, Call Centers, Process Improvement, Team Leadership, Analysis, Business Analysis, Business Process Improvement, Customer Service, Forecasting, Coaching, Vendor Management, Change Management.
Who are Tracy Keys's colleagues?
Tracy Keys's colleagues are Brenton Brookheart, Steven Clark, Hongfei Jia, Marco Perrelli, Dwight Farley, Jate Rademaker, Nicki Cogar.
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Tracy Keys
Castle Rock, Co1hocuttbaptist.com2 +191990XXXXX
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2yahoo.com, jpmchase.com -
Tracy Keys
I Coach Animal Protection Nonprofits On Donor Retention And Engagement To Turn Transactional Giving Into Transformational Relationships.Laguna Beach, Ca -
Tracy Keys
Using Data And Technology To Make Impactful And Inclusive SystemsLos Angeles Metropolitan Area4usc.edu, yahoo.com.au, akidolabs.com, foxtel.com.au3 +612928XXXXX
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