• Oversaw the sale of new and used cars and related insurance products, ensuring compliance with regulatory frameworks. Became accredited with self-paced learning.• Built and maintained excellent customer relationships, promoting the brand and prioritizing customer satisfaction.• Managed scheduling, record-keeping, and client communication in a dynamic and fast-paced environment, maintaining strong relationships with internal teams and customers.

• Managed the end-to-end operations of small businesses in the residential property management, hospitality, and leisure sectors.• Developed and streamlined administrative processes, improving efficiency and operational workflows.• Created and maintained detailed client records, ensuring accuracy, confidentiality, and adherence with local regulations.• Oversaw budgeting, bookkeeping, and accounting, along with marketing efforts, including online presence and social media management.• Built and maintained strong customer relationships, resolving inquiries and disputes with a focus on service quality.• Hired and supervised staff, fostering a culture of service excellence and prompt issue resolution.• Adapted business operations during the COVID-19 pandemic to safely continue serving customers.

• Liaised between business operations and technology providers to address technological needs and minimize downtime.• Collaborated with stakeholders to manage resource allocation and drive improvements based on data analysis and feedback.• Performed critical operational functions, including supervising administrative staff and handling confidential reporting related to compensation and performance.• Managed a $250M technology budget, studying data and financial reports to improve accuracy in forecasting and expenditure.• Played a key role in disaster recovery planning and execution, ensuring business continuity during crises

• Handled complex customer inquiries, using problem-solving skills to resolve issues quickly and effectively.• Processed detailed documentation, ensuring accuracy and compliance in data entry and client communications.• Managed administrative tasks, including scheduling and record-keeping in fast-paced, high-pressure environments.• Maintained strong relationships with clients and internal teams, delivering high-quality service and ensuring customer satisfaction.• Progressed from Au Pair to managing a Nanny Matching Agency in various childcare roles.