Tracy L. Email & Phone Number

California, United States

California, United States

San Francisco Bay Area

Remote

Remote

Remote

Solution Design and Manager of Production Support Team. Creating the right solution for your business with our software, data integration and analytics and supporting you once your implementation is complete.

Creating solution designs for small, medium, and enterprise clients in the BevAl vertical. Matching your CRM and Sales Execution needs to our platform while providing you with in-depth analytics that help you sell more better. As part of a SAAS company, committed to ensuring our solution grows with your business over time so we all share in success.

Working as project implementation manager for a bleeding edge agile cloud software company. Responsible for implementing CRM cloud software specifically designed for the beverage industry. with business intelligence and data integration built in for browser and offline capable mobile iPad app. Position includes solution engineering for new clients/projects, developing implementation agreements, project management, Salesforce admin and development knowledge, BI analytical knowledge, data… Show more Working as project implementation manager for a bleeding edge agile cloud software company. Responsible for implementing CRM cloud software specifically designed for the beverage industry. with business intelligence and data integration built in for browser and offline capable mobile iPad app. Position includes solution engineering for new clients/projects, developing implementation agreements, project management, Salesforce admin and development knowledge, BI analytical knowledge, data management, and exceptional client relationship management skills. Show less

Working as project implementation manager for a bleeding edge agile cloud software company. Responsible for implementing CRM cloud software specifically designed for the beverage industry. with business intelligence and data integration built in for browser and offline capable mobile iPad app.

Sf Bay Area

Working as project implementation manager for a bleeding edge agile cloud software company. Responsible for implementing CRM cloud software specifically designed for the beverage industry. with business intelligence and data integration built in for browser and offline capable mobile iPad app.

Pleasant Hill, Ca

Manage private chef schedule, wine trainings and tasting and private event scheduling and design. Previously opened two restaurants in one year with different concepts both serving sustainable cuisine with a focus on local foodstuffs. Managed inventory, staff, purchasing, guest relations, technology, website and social media. Responsible for wine and liquor buying, menu design and costing, ordering, inventory and purchasing, daily financial management, P&L statements, team supervision &… Show more Manage private chef schedule, wine trainings and tasting and private event scheduling and design. Previously opened two restaurants in one year with different concepts both serving sustainable cuisine with a focus on local foodstuffs. Managed inventory, staff, purchasing, guest relations, technology, website and social media. Responsible for wine and liquor buying, menu design and costing, ordering, inventory and purchasing, daily financial management, P&L statements, team supervision & scheduling for over 35 employees. Show less

Berkeley, Ca

Designed and opened a 100 seat restaurant serving sustainable cuisine, wood oven fired pizza, and a full bar with 30 wines by the glass, a 250 bottle international wine list and seasonal cocktail menu. Hired & managed front of house staff. Responsible for scheduling, staffing, guest relations, floor management.

San Francisco Bay Area

Small Business Coaching and ConsultingWorking with small business owners and managers of primarily privately held organizations with up to 50 employees.Focus on assistance with leadership and communication skills, business strategy and vision, defining and reaching targets of success.Assisting individuals in defining and reaching their goals in life and career. Including and not limited to career path selection and support, life purpose definition, gaining balance in life.

Pleasant Hill, Ca

Managed a 48-seat neighborhood restaurant serving sustainable small plates and 45 wines by the glass from an extensive, eclectic wine bar.. Responsible for guest services, media management, public relations, menu costing and portion control.

Contra Costa County, California

Retail and restaurant wine sales representative for a private wine distributor and importer that specializes in representing high quality, artisan wineries.

Pleasanton, California, United States

Design, implementation and maintenance of a group within IT that acted as a clearinghouse for technology: responsible for maintaining all 3rd party software contracts and providing cutting edge technology research to all departments and silos for software evaluation.

Pleasanton, California, United States

Design and implementation of two knowledge management systems – one of which became a landmark as one of the first intranet-based knowledge support sites -- it supported over 6000 internal customers and 120 internal technicians. Created detailed library taxonomy to allow for easy retrieval and updates of technology solutions to prevent data from becoming stale & irrelevant. Created SLAs and SME/Champion protocols to ensure document quality. The system won multiple industry awards.

At this cutting edge gaming company, provided technical support to consumer end users, created documentation for a FAQ server, redesigned and maintained a technical support IVR system, and maintained & developed documentation for a knowledge management system to support 18 products.