Tracy Lis, Cppm Email & Phone Number

Albany, New York Area

• Provide executive leadership and management of 22 physical therapy practices across New York State.• Direct all central administrative operations including accounting, financial, reporting, collections, and front desk operations, including customer service, patient forms, credentialing, compliance, IT, staffing, and training.• Direct all accounting operations including billing, accounts receivable (A/R), accounts payable (A/P), general ledger transactions, and revenue cycle management utilizing generally acceptable accounting principles (GAAP).• Develop and monitor budgets and financial forecasts by analyzing financial data, establishing schedules for expenditures, analyzing variances, and initiating corrective actions to accommodate aggressive organizational goals.• Oversee the preparation of timely monthly, quarterly, and year-end financial statements and sales tax filings.• Negotiate vendor contracts and expense management instituting cost cutting measures where possible.• Collaborate with Director of Clinical Services and Clinical Operations team in developing HIPAA and CMS-compliant policies, procedures and compliance manuals.• Ensure positive relationships with Medicare and other payers through productive contract negotiations, settlements, and account resolution.• Reported healthcare quality data to the Centers for Medicare and Medicaid Services (CMS) Physician Quality Reporting System (PQRS) resulting in pay for performance bonuses.• Maintain high customer service standards and excellent relationships with employees, vendors, and clients.• Recruit, hire, train, coach, and mentor office staff providing performance evaluations and growth opportunities.• Key Accomplishments:- Attained 8.7% revenue growth.- Achieved an 11% decrease in administrative expenses.- Facilitated a 15% increase in productivity.- Reduced A/R days by 50%.- Reduced front office employee turnover by 17% .- Improved compliance audit scores by 30%.

Albany, New York Area

• Managed all administrative operations, policies, and procedures for 22 physical therapy practices across upstate NY.• Provided staff with guidance, training, and mentoring and ensured compliance with policies and procedures.• Handled all billing, collections, and accounts receivable transactions.• Provided a positive customer experience by addressing general inquiries and resolving issues.• Key Accomplishments:- Increased productivity of non-clinical staff by 22% by implementing professional development training modules.- Developed a front desk manual defining best practice policies and procedures.

Albany, New York Area

• Oversaw administrative operations for 7 physical therapy practices across upstate NY.• Established daily operational productivity, efficiency, quality, and profitability metrics and benchmarks to drive operational and financial growth.• Conducted monthly and annual analyses and reported metrics and benchmarks to executive management.• Directed all office policies and procedures providing training to staff to ensure compliance.• Ensured appropriate levels of customer service at the front desk and throughout the facility.• Handled all patient forms, billing, collections, and accounts receivable transactions.• Managed office recruitment, hiring, and staffing of non-clinical administrative staff.• Key Accomplishment: Improved patient retention rates and reduced patient cancelation rates to under 5%.

Syracuse, New York Area

• Managed and lead a team of 12-15 cash posters/adjusters and 10-12 billing staff for a network of 54 locations.• Oversaw data entry processes and transmission of electronic and paper medical billing claims.• Ensured insurance and cash payments were posted to accounts and handled contractual adjustments.• Key Accomplishment: Spearheaded Practice Management and EMR software transition for 22 PT offices.

Bachelor Of Arts - Ba, Literature/Cultural Studies

Education record