Tracy Lowe Email & Phone Number

Accountable for business development of the transport division of the company – increased revenue from £180K to £2.2M per annum in 4 years. Responsible for the management of the business systems for the company. Managed a team of 8 administrative and systems staff.• Development of new and existing client base• Ensuring effective management of bids in response to customer requests, with a team of direct reports• Developing client relationships to ensure maximum revenue streams from existing client base • Enhancing customer relationships through timely and diplomatic response whilst ensuring strong working partnerships

London, United Kingdom

Provide direct support to the PPP Contract Director and manage the interface with LUL to achieve added value in relation to the PPP contract throughDeveloping and implementing company-wide commercial policies and business strategiesProviding contract terms of reference and undertaking negotiations Ensuring effective management of bids in response to customer requests, with a team of direct reports Securing work order value of £5-20M per annum and maximising income recoveryManage procurement authority of £2.5MProviding effective reporting on profitability to monthly company performance reportsDelivering business benefit through appropriate commercial exploitation of PPP contractDirecting and driving the management of property portfolio through the Estate Plan mechanism Ensuring consistency and providing guidance for local managers in the resolution of contractual disputes

Management of initiation and scoping of business proposals within business areas responsible for delivering asset improvement, including:Pre-feasibility work and production of requirement specificationsProduction of outline business cases, including evaluation of NPV (net present value) income streamsRisk analysisPresentation to the Board to secure funding for improvement projects for project values of £1-£15MManagement of interface with outside parties and developers, facilitating integrated transport strategiesAssessment of scope variations and financial analysis of impact on projectsManagement of mitigation plans to reduce impact of risks

Identifying problematic procedures and practices affecting efficiency, growth, profitability and reputation of the company through:Developing new/existing work methods, procedures & practices to enhance the timely, efficient and logical flow of informationPlanning acceptance, approval, training and implementationTraining of staff in improved operating practicesAchieving accreditation to BS5750 standardProviding support & guidance to staff

Accountable for customer service centre, looking at improvements in efficiency and customer satisfaction levels.Analysing call statistics and implementing improvements to call answering, quality of response, and call durations with a staff of 150+Implementing customer service training, with supporting documentationManaging customer payment centreReviewing new technologies through analysing cost and efficienciesSetting and improving targets for customer retentionTraining supervisory levels in staff management, shift planning and customer complaints management

Negotiation and purchase of all office systems, support staff, etc. for start-up company. Setting up of office systems - computer network, accounts and general administration. Involved in buy-out of partner in Franchise - dealing with legal departments, shareholders and handling transfer of monies in the share purchase scheme. Responsible for purchase of computer hardware and software products, and establishing maintenance programmes as network administrator.

Responsible for managing the relationships with Duty Free concessionaires (e.g. Allders, Trusthouse Forte) at all UK airports for the company's portfolio of products (including Remy Martin, Krug, Glenmorangie).Monitoring and reporting on all competitive situations regarding products, pricing and promotions. Organising and directing all aspects of promotions, including managing personnel (team of 60) displays, stock, etc. in order to maintain premium position for the products within the duty free marketplace.. Maintain relationships with Japanese interpreters on the buying trends and current activities of the Japanese Traveller, who held the market share domination