Tracy Maina Email & Phone Number

Nairobi, KE

Nairobi County, Kenya

• Processing and canceling doctor referral for patients
• Scheduling and Cancelling patient’s appointments
• Allocation of specialist to patients in need, according to their location
• Sending of patient cases to clinics
• Calling and sending of messages to patients regarding appointments and referral

Kenya

Thika, Kiambu, Kenya

• Minimize vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Develop and maintained relationships with clients through networking, postcards and cold calling.
• Liaise between buyers and sellers to provide positive experiences for both parties.
• Greet and register new clients to engage each in process and cultivate long-lasting relationships.
• Manage contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Write listings detailing and professionally highlighting property features to increase sales chances.

Nairobi, Kenya

• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Maintained and managed customer files and databases.
• Evaluated interactions between associates and customers to assess personnel performance.
• Coordinated timely responses to online customer communication and researched complex issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.

Thika, Kiambu, Kenya

• Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
• Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
• Maintained and built close relationships with customers through regular contact and visits.
• Facilitated meetings and discussions between clients, sales team.
• Shared client's engagement history, culture, organizational structure, competitive landscape and differentiators with new business and account teams.
• Presented contracts to clients, answered questions and obtained signatures.

Nairobi County, Kenya

• Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
• Anticipated financial impact from operational issues and worked with leadership to develop solutions.Assisted with hiring process and Processed forms of leave management.
• Assisted established management staff with operational oversight, development and process improvement strategies.
• Assisted executives with information distribution and meeting minutes documentation.
• Sat in on disciplinary hearings to learn about conflict resolution in workplace.
• Acted with integrity, honesty and knowledge to promote culture of company.

Diploma In Business Management, Accounting And Business/Management, Pass

Diploma Of Education, Diploma In Business Management

Bachelor Of Commerce - Bcom, Business/Commerce, General