● Input customer data using software and made immediate updates to reflect room changes.● Worked with Guest Services and Housekeeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction all in a timely fashion.● Managed customer complaints and rectified issues to complete satisfaction.● Answered phones with a friendly voice, while responding to customer inquiries and transferred calls to appropriate staff members.● Managed all front desk… Show more ● Input customer data using software and made immediate updates to reflect room changes.● Worked with Guest Services and Housekeeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction all in a timely fashion.● Managed customer complaints and rectified issues to complete satisfaction.● Answered phones with a friendly voice, while responding to customer inquiries and transferred calls to appropriate staff members.● Managed all front desk operations for busy high-volume hotel with beachfront access● Provided property details to guest including dining areas, pool, spa and fitness center● Monitored reservations to track incoming parties and special events such as conferences and weddings.● Handled payment processing using cash, checks, credit cards and special billing and provided customers with receipts and proper bills and change.● Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.● Participates in increasing the percentage of return guests by listening to and fulfilling their needs with a caring and responsive attitude.● Setting reservations and using effective up-selling techniques.● Inputting information into the hotel computer and maintaining guest records accurately and precisely, paying close attention to details and comments.● Undertakes other responsibilities as directed by upper level management. Show less