Tracy Marks Email & Phone Number

Atlanta, Ga, Us

Oversee entire Dover, NH facility, with a staff over 150 people and annual operating budget over $100M. Responsible for all aspects of building management, including HR, finance, procurement, safety, and equipment.• Increased package volume/output by addressing staffing gaps and improving driver routing (increased stops, while decreasing mileage)• Applied experience in safety to on-road processes, reducing high-profile accidents and injury severity• Develop staffing profiles and action plans for all departments in the facility, ensuring optimal resource utilization and alignment of daily work to corporate targets• Present our Balanced Scorecard and KPIs to Division Management, demonstrating that our facility is meeting or exceeding our targets and providing quality service to our customers• Improved staff morale by implementing more visible performance recognition and rewards

Atlanta, Ga, Us

• Oversaw a team of managers and supervisors, focusing on customer operations and revenue management• Improved the storage, distribution, and utilization of inventory across multiple facilities by implementing new standards and controls• Reduced costs by negotiating with suppliers and continuously monitoring expenses for savings opportunities• Decreased quality issues by applying more robust Problem Management and Preventative Actions

Atlanta, Ga, Us

• Worked with service providers (drivers) to maximize day-to-day proficiency and ensure packages were delivered in a safe, timely, and professional manner• Regularly audited drivers on-road to ensure compliance with policies and procedures, providing hands-on training to remedy gaps when needed• Improved resource utilization and package output by analyzing workloads and routes• Presented operational performance to senior management, demonstrating that we were exceeding targets and implementing corrective actions where needed

Atlanta, Ga, Us

• Helped establish the new Corporate Safety Training facility, with the objective and remit to train the Operations Supervisors across the United States (trained over 100 people a month)• Developed new training procedures and materials that helped reduced the number of incidents and compliance violations (had the highest graduation success rate of all training facilities)• Led the certification of all new facilitators and instructors (globally), ensuring they followed best practices and standards

Atlanta, Ga, Us

• Reduced potential violations during external audits, by implementing rigorous internal audit processes and controls related to health and safety• Supported seven different UPS facilities, with zero external audit failures during my tenure• Tracked, analyzed, and reported on Health & Safety metrics to senior management, presenting opportunities and ideas for improving KPIs

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Washington, Dc, Us

Honorable Discharge