Tracy Martinez Email and Phone Number

-Ensure all client escalation issues are handled thoroughly in a timely fashion and recorded in CRM.-Create department goals, objectives, and priorities. -Oversee the relationship and communication between Partnerships and internal teams. -Complete regular, proactive outreach to ensure client satisfaction and grow client business. -Attend conferences to become a recognized face of the company.

As part of the Ticketmaster/TicketsNow/TicketExchange Operations team, responsibilities include: Translate mock designs from clients and Product team into HTML/CSS/JavaScript. Support and maintain Ticketmaster branded events through in-house CMS.Create branded graphics in Adobe Photoshop and Illustrator. Act as liaison between teams by attending daily Product/Development/Operations stand-up meetings.Trained junior level web designers on Ticketmaster’s Content Management System, tools, and best practices.Served as onsite client support specialist at Ticketmaster events, including IT and mobile ticketing support.Part of "Inbassador" program at Ticketmaster, responsibilities include: communicating between employees and upper management, employee satisfaction, assist in set up of quarterly town halls.

Organize, draft, and edit web content through WordPress; use WordPress Calendar to update and add events.Create html email templates and draft emails to Michigan Audubon subscribers. Market content through mass emails using MailChimp. Use Google Analytics to monitor success. Create Search Engine Optimization language on each page of the website.

Manage content posted to Stephanie’s social media pages (Twitter, Facebook, and Tumblr). Develop social media strategies including analysis of which posts had most prominent audience impact, calendar of posts and number of posts, and collaborate with web developer and videographer for additional content.Promoter her book, talks, articles, events, and other content through social media with the ultimate goal to connect fans and college students with her work and positively influence their lives.

Responsible for writing and posting two articles a week (minimum of 350 words) to the online RevelU publication. Articles focused on events in popular culture and campus events. Responsible for attending local events on campus, taking notes on events, taking pictures of events, and documenting events; tagging articles; posting articles to social media sites; keeping updated on current events. Worked extensively with WordPress for posting and editing articles.

Head web developer for the MSU College of Arts and Letters Digital Humanities website. Responsible for promoting and marketing DH events and projects, updating information, analyzing DH courses and writing course profiles, attending, documenting, and archiving DH speakers, conducting interviews, and posting information on MSU DH projects.