ITSM (Service Delivery) Director, leading a global team focused on Major Incident Management, Problem Management and Enterprise Change Management. Delivering data-driven operational improvements, stabilization of internal environments and governance. Transforming areas of the business and improving Customer Experience with process orchestration, identifying and implementing operational efficiencies, driving reduction of Mean Time To Repair (MTTR) and Mean Time to Identify (MTTI).

• Leadership of Azure Engineering team responsible for providing all Cloud/Azure implementations, Cloud Infrastructure, NSG, RBAC, Cloud Architectural solutions and administration of Chef Configuration Management environment• Leads the Cloud RunOps (24/7, L1-L2) Operations team • Helped to reduce overall Azure Spend by implementing multiple Azure Cost Savings solutions• Collaborate and provide input from a leadership perspective for all new IT Projects prior to requesting CTO Funding. This allows us to review and assess potential overlaps and new resource requirements. • Engage with Managed Service, other vendors and Walgreens HR to create head count and new positions within the Cloud Delivery organization• Provide thought-leadership and direction on all Azure related funding and policies. Drive automation efforts around PaaS service deployment, NSG implementation, RBAC Policies as well as Cloud cost savings initiatives

• Lead a team responsible for all aspects of new server builds (On Prem & Azure). Implemented significant workflow improvements and increased customer satisfaction, reduced Server delivery time by 30%. Implementation of team Agile/Scrum methodologies focused on continuous improvement development for all team members, Reduced overall Production Deployments TTD by 20% with increased accuracy and reduction of post-deployment incidents. • Successfully guided multiple teams through a Lean\Agile\DevOps transformation focused on continuous improvement, reduction of manual processes, delivery of deployment automation and development of new team members• Created Pre-Production Change Review process to assess impact to critical programs and mitigate conflicts• Provided technical and strategic direction to transform the Walgreens Innovation Center • Creation and implementation of “Demo Day at the Innovation Center” to bring awareness to innovation opportunities within IT and Retail Operations business teams• Managed Walgreens Technology Labs (all hardware\software testing performed prior to implementation in production stores). • Implemented cross-functional change review committee to stabilize environments within Walgreens which reduced incidents with increased accuracy for significant improvement in successful Pharmacy deployments

Supports the needs of the onshore and offshore application development, testing and operations model. Responsible for maintaining key performance measures including environment uptime and environment provisioning metrics. Request Management: Prepares engineering plans for environment management requests and projects. Prepares and recommends environment design and changes.Ensures work is completed per engineering plans and per department strategy.Understands and drives the current technology needs by provisioning and enabling the required environment needs and request according to the department strategy. Collects environment data and prepares engineering plans to optimize environment needs. Coordinate engineering plans for maintenance activities on environments. Performs continuous process improvement and standardization of services including: increasing virtualization footprint, and standardizing processes and tools to manage environments.

Cambium wireless broadband platforms are always-on, high speed solution for cost effective connectivity to private networks, wireless ISPs, and carriers. Cambiums point-to-point and point-to-multipoint architectures are being deployed in more than a hundred countries around the world. Tier 3 Support Engineer provides technical support to distributors, resellers and operators on Cambium PTP\Orthogon and PMP\Canopy technology.• Responsibilities include troubleshooting of RF-related issues, spectrum analysis, software configuration advice, Cambium software or hardware problem determination, calibration of equipment, investigating returned hardware\software for possible systemic issues.• Lead weekly meetings to review outstanding customer issue reports on new product. Provide next steps\direction for other support team members, escalate tracking of common problems to Development team, work closely with software engineering on new feature requests and software bug tracking (JIRA), and contribute to FAQs on community forum bulletin board. • Assist in testing new products, review and contribute to documentation for new products• Work closely with engineering teams to identify bugs based on support requests and test new software releases prior to general release. • Provide technical assistance as Subject Matter Expert on internal training for Regional Technical and Regional Sales staff. Assist with development of training documentation and test questions for customer training. • Assist with implementation of and participate in Cambium New Product Webinars for customers around the world. • Manage RMA\Repair & Return process for all of North America and CALA regions. Act as repair SME for certain PMP products. Received CEO’s Excellence Award in 2013 for re-engineering and documenting the RMA process for new products.

• Provide daily support of domestic and international office network in MPLS environment • Experience with IP routing, MPLS and EIGRP • Firewall (Cisco ASA): Addition\changes to firewall policies. Configuration of VPN IPSec tunnels on ASA for clients\partners• Managed project to move 300+ clients from VPN connections on Cisco Concentrators to SecureLink (Enexity) • Team resource for Cisco Wireless. Developed standardized wireless design and rolled it out to all Allscripts offices. Provided training for all other network team members on Wireless configuration\support. Implementation of Hybrid-REAP for offices with APs that did not have Wireless Lan Controllers• Configuration of DHCP Servers for Cisco Wireless network• Implemented Project Plan for International office moves which provided a more consistent approach to office moves. Held weekly conference calls for all team members. Personally oversaw office moves in Frankfurt, Warsaw, Utrecht, Dublin – which required coordination of global team members• Supported Development team on switch environment (3750’s) • On call responsibilities • Extensive experience supporting healthcare customers in our SaaS environment • Troubleshoot and resolve network incidents• Requirements gathering, configuration and documentation of new client connectivity • Extensive experience with Fortinet devices • Created extensive network and client related documentation• Participated in SOX audits and assisted with writing new procedures where necessary• Performed Firewall log verification and provided baseline configs for SOX requirements

Network representative in large scale client implementations. Lead weekly team meetings to determine connectivity methods for new client implementation. Responsible for communication with client site network staff. Provide network recommendations for equipment and circuits, provide timelines for circuit installation, manage milestones during implementation, acquisition of equipment, configuration of routers (or VPN devices), testing, installation and implementation. • Excellent problem definition and resolution abilities including troubleshooting domestic and international office network issues such as slow response time, circuit problems, hardware issues on routers and\or Passports and CSU’s. • Provide Disaster Recovery testing support. Provide VPN devices and\or routers for disaster recovery and onsite DR testing. Document network architecture including client connectivity, domestic office and international office connectivity using Visio.