Assist with remote network setups with Meraki, configurations, and support while maintaining strict PCI standards for retail operations. • Configuring new Merkai routers, switches and WAP. Placing order and shipping all equipment to the site. Remotely setup equipment and opening port to patch panels. As well as port forwarding if needed. • Adding Video Media player configuration, ad security system to Compass network. • The incumbent will regularly interface with Technology Deliver teams, Internet Service Providers, and in-unit operations teams; additionally, interactions with POS vendors, and Compass’ Cyber Security team will be required. • Troubleshooting and resolving issues related to WAN/LAN/ISP connectivity, wireless solutions, local firewall, and VPN configurations. Adding Static IP to the Meraki local page. • Verbal and written communication skills over teams Microsoft, Slacks, and Webex • Track record and uncompromising commitment to providing excellent customer service and value to our business at all touchpoints.Work on replacement project transitioning one network equipment for another.One of the Interveiwers for new candidates.

·        VOIP, IP, TDM, or Transport/Transmissions supported include Dedicated Internet, Ethernet, SD-WAN, ATM, ADTRAN cisco, Frame Relay, Managed Router, VLS, MPLS, VPN, Dynamic IP, Fiber Access, Business LD, Business Voice, and other personalized services.·        Interface directly with vendors, network engineering, NOC personnel, sales engineering, account management, and the customer’s technical support staff in order to resolve complex and chronic issues impacting customer service.·        Utilize ticketing and order provisioning systems to record and track the resolution of customer issues. ·        Performs proactive monitoring, configuration management and fault resolution of complex voice and data services.·        Work with Engineering and Network Operations groups to accomplish customer migrations, network changes, upgrades, and repairs. Take internal escalation calls via Automatic Call Distribution (ACD) queue

Unboxing and place cisco phone together for usage.Configuring Cisco phone with hospital configuration with a new telecommunication systemDelivering cisco phones to employee’s desk and programming to their extensionTesting out communication with a call to the operator

• Performed analytical and technical desktop support on a variety of IS deployed equipment throughout the CHS facilities • Removed hard drive and memory from devices with information of CHS employees; patient information. • Basic troubleshooting for tickets calls on keyboard, backup system, and network. • Tested for power to devices and reestablished networking connection for Samsung tables. • Replaced beeper parts and reprogram for a new beeper.

• Created work tickets for item needed to be deployment. • Tested and certified equipment items that is returned to all depts. • Created move form for all items on work order. • Ordered toner and equipment from supplier and picking up delivery. • Sent out equipment and work order for all RCCC college through mailing room. • Placed items on decommissioning list and removing form inventory. • Upload items that pass through the dept. and placing them to the procurement file the box.• Added inventory numbers to new equipment and reticketing items with missing inventory number.

• Helped with Technical Support on Network issue. • Rebooted register and check on Payment process, create ticket on all issue. • Reset Mx830 and order parts for store such as scanner, key board, and monitors.Adding software to the onsite equipment

• Placed data into the computer format to print photos• Made brag tags, sports picture’s, retouch, and head shoot’s • Packaged and sent orders