Tracy Mcmahon (Hesslewood) Email & Phone Number

■ Experienced Project Manager with deep-seated expertise in complex and straightforward digital delivery landscapes. ■ Certified ScrumMaster® / Agile Coach skilled in combining best practices from Waterfall methodology, Lean Six Sigma, Agile and Scrum/Kanban frameworks to ensure early delivery of customer value. ■ Deep technical background in Data/BI analytics and programming, fluent with technical IT concepts, adept in data modelling, data migration and conversion. ■ Excels in stakeholder management, an articulate communicator, confident negotiator, and influencer, engaging with all levels to C-suite and executive level, having worked in consulting and permanent roles, and equally at-home with business-facing and IT audiences.■ Champions a pragmatic approach, combining business acumen and technical expertise, playing a pivotal role in transforming internal culture to prioritise progress and efficiency, recognising the ‘good-enough’ milestones. ■ Strategic thinker and analytical problem solver, curious and active listener, resourceful, agile, tenacious, with strong attention to detail; remains flexible and adaptable within ambiguity, fluid and dynamic environments.-- Open to outside of IR35 contracts --𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:● Pioneered Guidepost “AutoCoach”, a UX/UI leveraging WhatsApp Chatbots, AI, and data analytics that streamlined and segmented patient management and automated interactions, boosting operational efficiency 5x and reducing errors by half, automating customer experience, and closing a new partnership in the Middle East.● Adapted the core B2B offering for a healthcare technology scale-up to create a customer-centric D2C revenue stream, boosting member acquisition by 5x, raising topline revenue by 15% in the first 6 months.● Spearheaded a tier 1 billing and customer care system replacement, successfully influencing and convincing across all verticals with multi-level stakeholder management; leading the business analyst team (15) from project initiation through procurement tender, system selection and implementation.