Tracy L. Metzger Email & Phone Number

Irvine, Ca

Irvine, Ca

I was promoted to Account Support Representative in 2018. It’s my job optimize our clients’ experience. This includes fully addressing customer needs, streamlining processes, compiling and tailored reports relating to client queries. The role demands strong time management skills, and the ability to manage a diverse account portfolio, identify solutions, troubleshoot escalations, and resolve issues. My achievements since my most recent promotion include: ★ Continually build in excellent working relationships with multiple clients as key point of contact by exceeding expectations and responding to their needs. ★ Achieved a 90% retention rate by expertly applying customer service skills, foreseeing questions, and proactively responding to client concerns while managing accounts.★ Launched Work Instructions that streamlined processes, increased the team’s efficiency, and generated client loyalty.★ Grew sales by meticulously analyzing client accounts to identify trends and apply upselling techniques to market services tailored to business needs.

Irvine, Ca

I navigated multiple priorities as I managed our activity dashboard, evaluated workloads, identified urgent tasks, and assigned work to team members. The role required superlative multi-tasking, dispute resolution, regulatory compliance, deadline management, research, and cross-disciplinary collaboration skills. My key achievements: ★ Exceeded expectations to earn a promotion from Dispute Specialist to Dispute Coordinator.★ Developed overall excellence while managing team members in addition to training and mentoring new hires.★ Seamlessly prioritized time sensitive tasks and managed workflows to ensure disputes were quickly resolved while complying with all standards and laws. Rigorously upheld FCRA, state, and local laws.★ Seamlessly prioritized time sensitive tasks and managed workflows to ensure disputes were quickly resolved while complying with all standards and laws. Rigorously upheld FCRA, state, and local laws.

Irvine, Ca

This job demanded the ability to multi-task as I managed client care, research, data entry, and administrative duties in a call center environment. My key achievements included:★ Demonstrated leadership and training aptitudes by successfully coaching new hires.★ Diffused countless volatile interactions with dissatisfied customers to achieve a 90% productivity rate while applying telephone, email, and live chat technologies. ★ Demonstrated efficiency and time management skills balancing CS and Dispute tasks with minimal errors. ★ Promptly responded to clients' requests for status checks and notified them regarding delays in conducting background checks.

Irvine, Ca

I learned the art of relationship building as I partnered with clients across the United Stated to gather, evaluate, and apply criminal research data. My key achievements included: ★ Mastered critical administrative and industry skills to successfully implement online criminal searches and enter data accurately into databases.★ Consistently achieved 60 words per minute typing speed.