Manage day to day operations pertaining to the Service Department.Ensure service related complaints/requests are handled appropriately and within designated timelineIdentify area(s) of concern and appropriately schedule and dispatch technicansMake recommendations or provide improvement strategies to reduce recurring service complaintsInteract with subcontractors to ensure understanding of performance expectationsField calls from Construction/Project Managers, Warranty Companies, Flooring Manufactures, Home Owners and other external customers to trouble shoot and provide solutionsCollaborate with internal staff to maintain accounts and customer satisfaction Prepare estimates and manage repair projects thru to completion Interact with flooring manufactures on behalf of external customers to schedule inspections,file claims as they relate to material defects

Internal main point of contact for all Customer Service Representatives. Provide feedback and next steps to CS team and assist with account customers in orders, returns/exchanges/warranty/concerns/questions and sales.Provides executive team with feedback and analytics to support processes and best methods.

Manage all day to day operations pertaining to the Service Department.Ensure service related complaints/requests are handled appropriately and within designated timelineIdentify area(s) of concern and appropriately schedule and dispatch installer.Make recommendations or provide improvement strategies to reduce recurring service complaintsCoordinate service scheduling in conjunction with installation schedule to ensure appointments are meetInteract one on one with subcontractors to ensure understanding of performance expectationsField calls from Construction/Project Managers, Warranty Companies, Flooring Manufactures, Home Owners and other external customers to trouble shoot and provide solutionsCollaborate with internal staff to maintain builder accounts standards and expectationsIdentify and maximize opportunities to maintain and increase profitability as it pertains to service callsDetermines and purchases appropriate materials necessary to complete service requestsCreate all estimates/invoices for billable service related requests and distribute appropriately for approval/paymentMonitor and approve subcontractor payroll on all performed service requestsInteract with flooring manufactures on behalf of external customers to schedule inspections,file claims as they relate to material defectsManage employee relations as they pertain to the service department, hiring, interviewing, performance reviews,managing disciplinary issues

Oversaw all administrative functions of company operations including but not limited to: Job scheduling,assignment and routing Job follow up and customer satisfaction and relationship management Payroll,AR,AP Project management Hiring, interviewing, on boarding, performance appraisals,vendor relations, social media management. Provided oversight on business practice, growth opportunities and improvement areas.

-Provided high level oversight of all activities of district's store operations and personnel in the use of company policies, and procedures to achieve maximum sales and profits within district (13 stores)-Monitored controllable expenses at store levels in order to maintain great levels while minimizing adverse effects on stores operations, and maintaining minimum shrink-Supported and coached team on company sales programs-Promoted excellent leadership qualities and lead by example by providing intensive care training, professional and constructive performance and management skill feedback-Acted as a reliable and effective communication link between district, territory and support center-Developed and maintained recruitment, training, motivation and discipline programs for store store leadership and store staff to drive excellent store operations -Analyzed profit and loss and other sales driven reports to identify opportunities for growth or improvement-Maintained consistent and superior levels of merchandising standards

Provide oversight and management expertise to educate staff in promoting and selling products to increase store revenues-Accountable for providing customer service and product knowledge to consumer as well as industry professionals and retail shoppers-oversaw inventory control and cycle counting process for store merchandising-responsible for growth and development of staff members in all areas-maintain all visual and merchandising standards-responsible for hiring and training all direct reports-strategically scheduled team members to maintain optimal staffing levels-communicated clear expectations and goals to all team members-completed all point of sale opening and closing procedures, bank depostis