• Handle incoming calls to provide customer support and resolve inquiries.• Process and entered purchase orders accurately into the system, ensuring timely fulfillment.• Expedit shipments to meet customer delivery expectations and deadlines.• Process returns, ensuring smooth resolution of product issues and maintaining customer satisfaction.• Build customer and manufacturer relationships to enhance value and foster long-term partnerships.• Develop working knowledge of computer systems to efficiently manage orders, returns, and customer data.• Support inside and outside sales teams by providing accurate information and assisting with administrative tasks.• Work towards a deeper understanding of the business to transition into Inside Sales

• Collaborated with cross-functional teams (Owner, Customer Service, Finance, HR) to identify business opportunities and resolve operational issues.• Supported hiring, onboarding, and development of warehouse staff, ensuring proper training and continuous improvement.• Managed escalations of complex client issues, ensuring customer satisfaction while safeguarding company interests.• Communicated company vision and strategic objectives to staff, ensuring alignment with annual business goals.• Successfully managed and fostered onsite client relationships, ensuring long-term engagement and partnership.• Monitored and reported changes in invoicing/billing, contributing to accurate budget forecasting and financial management.• Maintained and updated Standard Operating Procedures (SOPs) for operational efficiency and compliance.• Microsoft Global Administrator with expertise in managing user permissions and security settings.• Experienced with CMMC compliance, System Security Plans (SSP), and Plan of Action and Milestones (POAM), working closely with security vendors to ensure regulatory compliance.

• Led the implementation and management of mobility solutions for a staffing agency specializing in manufacturing, ensuring efficient service delivery.• Supervised a team of 6 direct reports, providing analytical coaching, mentorship, and performance optimization.• Negotiated contracts with major vendors (AT&T, Verizon) for 2700+ lines of service, achieving $250K in annual cost savings.• Conducted audits and acted as an inventory controller, optimizing internal processes to achieve $1.5M in total savings.• Managed Enterprise Business (EB) products and billing, including VoIP, mobility services, conferencing, and carrier services in accordance with contract terms.• Spearheaded the company’s transformation to a remote, virtual environment during the COVID-19 pandemic, supporting 3500+ national end users.• Directed the integration of technical systems across 6 companies following acquisitions by EmployBridge.• Conducted monthly mobility service audits, collaborating with departments like HR, Audit, and Accounting to ensure compliance.

• Analyzed energy billings across 28 school district facilities, leading to a 20% annual cost savings.• Collaborated with the school district to optimize energy usage and implement cost reduction strategies.• Coordinated with engineers to troubleshoot and repair HVAC systems across all facilities, ensuring operational efficiency.• Utilized Energy Management Systems (EMS) to identify and resolve controls issues, enhancing system performance.• Worked with school principals and staff to promote and modify energy-saving behaviors within the facilities, driving sustainable energy practices

• Analyzed energy billings across 28 facilities in the school district, achieving 20% in annual cost savings• Coordinated with the school district to ensure efficient energy usage and to reduce costs • Coordinated with engineers to repair/fix issues with existing HVAC systems in all facilities• Utilized Energy Management systems to identify and resolve controls issues • Collaborated with principals and staff to modify energy savings behaviors within the facility

• Managed projects focused on mitigating risks related to on-time performance, profitability, and customer satisfaction.• Collaborated with Solutions and Sales Teams on pricing, RFPs, SOWs, and customer meetings to develop project proposals and strategies.• Updated and tracked changes and communications from vendors and clients using MS Project, Excel, and Big Wave, ensuring accurate project documentation.• Communicated project status and managed expectations with stakeholders across all organizational levels.• Created and managed hardware orders through third-party vendors for shipping and equipment pickup, ensuring timely delivery.• Oversaw a portfolio of 20+ concurrent projects with revenues and budgets exceeding $1M, delivering projects within scope and budget.• Key Projects:• Exxon Mobil: Directed the move of SANS and server storage equipment (1,000+ pieces) to a new facility in Houston, Texas, with zero incidents.• Bridgestone Tires: Led VoIP upgrades in production and distribution centers in collaboration with Verizon, exceeding target margins by 35% in challenging environments.• Darden Restaurants: Managed low-voltage installations for new and remodeled stores, achieving 26% margin above targets with $1.4M+ annual revenues.• Best Buy: Partnered with AT&T on a VoIP Conversion project across Big Box stores, distribution centers, and mobile locations, upgrading 90% of sites.• Raising Cane’s: Managed the Windows 7/Office 2010 Server 2013 upgrade, coordinating site schedules and refining technical procedures while tracking finances.• Office Depot: Led a VoIP Conversion project with AT&T, converting 5,000 branches and installing 115,000 Cisco VoIP telephones nationwide.• Fuji/Wal-Mart: Oversaw the replacement of 600 large photo lab printers over two months, minimizing downtime during the holiday season and reducing costs for Fuji.

• Coordinated daily project tasks under the direction of the Senior Project Manager, ensuring smooth project execution.• Facilitated documentation of project objectives, financial tracking, and service level agreements (SLAs) for effective project delivery and management reporting.• Spearheaded a $7M Epic EMR hardware deployment for a county/teaching hospital with 900+ beds, covering both ambulatory and inpatient settings.• Coordinated cross-functional teams (technical, desktop, facilities, engineering) to deploy 5000+ pieces of hardware, ensuring timely and successful implementation.• Conducted initial walkthroughs with departments to document requirements for budgeting and staffing purposes, ensuring accurate project planning.• Conducted pre/post go-live visits to verify that hardware deployment aligned with unit staffing needs and specialty requirements.• Implemented strategic projects supporting competitive business objectives and ensuring compliance with industry standards and regulatory requirements.