Tracy Mitchell, Cmp Email & Phone Number

Knoxville, Tennessee, Us

Mount Pleasant, Sc, Us

*Redesigned and consulted on the creation of our three websites, Charleston Harbor Resort and Marina, Charleston Harbor Marina and Charleston Harbor Fish House*Developed full marketing and branding profile for new restaurant, Charleston Harbor Fish House*Opened two new additions to the resort, a 350 person restaurant including 4,000 square feet of additional event space and new special events pavilion with 4,900 square feet of event space*Wrote and published all marketing content for website, brochures, sales kits, press releases and social media*Forecast rooms, food and beverage revenues on a weekly basis*Responsible for P & L statements for rooms, food, beverage and sales*Yield rates for future transient and group rooms*Oversee sales and catering managers goals and continuously guide them to help reach both personal and team goals*Set service level standards and coaching of all sales managers to effectively meet clients needs and exceed expectations; therefore, increasing the number of repeat groups from 32% in 2006 to 87% 2010*Interviewed, hired and trained new sales managers, catering sales managers and wedding coordinators

Mount Pleasant, Sc, Us

*Maintain budgets, forecasts and assist in setting published rates*Oversee sales managers budgeted goals and continously guide manager to help reach both personal and team goals*Managed transition from a Hilton franchise property to an independant property while increasing group revenue*Interview, hire and train new sales managers*Prospected, secured and maintain the three largest clients of the resort for an increase in group revenue of $300,000 each year*Produced presentation to be used by sales department as a selling tool*Developed new client accounts and maintained current accounts through coordination of sales trips, call center presentations, attending networking events and responding to client needs in a timely manner*Assisted Director of Sales and Marketing with new marketing plans and sales budgets

*Transitioned from a franchise of the Hilton to becoming an independent property.

*Coordinated and managed national and international meetings and events including incentive programs for groups of 30 to 1,200 attendees*Assisted the Director of Business Development in maintaining current client accounts and developing new clients*Organized all aspects of meeting and events planning including database development, coordinating travel arrangements, site selection, designing menus, creating decor options, securing speakers, generating meeting materials and all on site managerment*Produced innovative brochures, registration forms, flyers and e-mail blasts to promote client meetings and events

Miami, Florida, Us

*Managed an entertainment staff of up to 52 employees*Responsible for all administrative duties including employee scheduling, editing the ship's newspaper, new hire paper work, filing embarkation and debarkation papers and ship transers*Coached new cruise staff on activities and proper ways to address guest issues while on board*Hosted gameshows, travel talks, evening shows and other on board activities*Wrote and edited speeches for the Cruise Director

Bs, Parks, Recreation And Toursim Management

Education record