Tracy Nara Email and Phone Number

Able to evaluate, and meet the specific needs of customers, proficient in up selling and leading customers into sales without over using jargon. Skilled at building positive relationships and communicating with customers, resolves complex situations in a friendly proactive manner. Team player who assists co-workers with transactions, and merchandising. Cash handling accuracy, credit card transactions, skilled working in fast paced atmosphere, sales skills contributed to 30 % sales increase over previous season, up to date on product trends, POS, opening and closing procedures.

Quickly and accurately processed patient and insurance payments, scheduled appointments, and updated patient insurance. With courtesy handled incoming calls concerning billing, account information and scheduling. Assisted patients with questions about billing and payment options. Responsible for cash drawer, Performed office closing protocol including balancing daily ledger. Improved efficiency of retrieving insurance claim information by 10X and resolved $100,000 in back claims.

Respected patients’ time by promptly completing billing and payments. Deftly handled incoming patient calls concerning appointments, account information, orders and billing. Protected patient confidentiality through appropriate use of security, performed office closing protocol including balancing daily ledger. Accurate and timely customer service, updated patient demographics, submitted insurance coding, appointment scheduling, account file maintenance, invoicing and payment processing.

Company spokesperson at events, Doubled marketing relationships with local apartment complexes, Created and implemented new marketing campaigns resulting in camp moving into top 10% of camps for new client interviews. Evaluated potential advertising opportunities and presented owners with analysis and options; Initiated new advertising, Negotiated details of fundraising events resulting in discounts and incentives for clients.

Positively impacted campers through fun diverse art lessons, created lessons even campers who typically did want to participate enjoyed. Earned commendation from owner for going above and beyond, Guided and encouraged activities of counseling staff

Developed and nurtured relationships with clients, increased repeat customers through helpful pleasant manner, Resolved customers technical and creative problems, Initiated monthly newsletter to keep customers aware of new arrivals of fabrics, patterns and classes, Taught classes.

Responsible for detailing automotive wax work, assisting in clay work, completion of bronze sculptures,creation of rubber and plaster molds.