In my role as a Market and Research Analyst at Quad Tee, I specialize in delivering high-impact market analysis, business insights, and research support that drive strategic decisions in both development and private sectors. My work has supported major initiatives across a range of industries, providing actionable insights and evidence-based recommendations that shape sustainable outcomes.Core responsibilities include:- Coordinating and conducting thorough market research and business analysis across various high-stakes projects, ensuring data-driven insights inform strategic planning.- Arranging and supporting in-depth interviews, field studies, and stakeholder engagement sessions to capture critical perspectives and actionable insights.- Leading validation workshops that synthesize feedback and ensure alignment with project goals, enhancing the accuracy and impact of findings.- Collaborating with cross-functional teams to support research initiatives and program goals, consistently delivering timely, high-quality outcomes.

Identified potential risks to operations, developed contingency plans, and ensured compliance with relevant regulations and industry standards.Reduced the number of non-performing loans through making calls to the respective debtors, reminded them that they were in arrears and discussed their action plans to settle the debts.Delivered exemplary customer service which reflected a positive customer satisfaction rate.

Carried out bank account and general ledger reconciliations. Processed SACCO loans. Banked cheques. Easened the retrieval of records of SACCO group members by applying a software known asDynamic Nav System.

Geared up the advertising and promotional efforts of the organization. Improved the customer experience by facilitating faster processing and issuance of KAPS car park stickers at the airport. I oversaw the conditions of billboards in different terminals at the airport.