Tracy New Email and Phone Number

Proactively maintain a steady stream of revenue via the following:-Working with the Directors of Medical Education (DMEs) and strategists to realistically target every new US and OUS deliverable and Post Sale Change in Salesforce based on conference/data release dependency or supporter flexibility-Conducting analysis of projects in Workfront to determine launch status; lead weekly calls with extended team to troubleshoot delays as necessary-Ensure that new projects are assigned to an appropriate team in a timely fashion

-Worked with DMEs to prioritize grant proposal requests, ensure accuracy, draft required documents, and enter program information into various pharmaceutical companies’ portals.-Entered and reconciled vendor invoices as well as Scientific Director and Educational Strategy freelancers’ expenses in Workfront with precision.

-Worked with pediatric and adult vaccine marketing teams to develop contact center implementation and/or response plans in support of their respective promotional campaigns, product launches, media/market events, and contracting strategies. -Attended medical-legal board to ensure appropriate processes are followed and compliant communications are delivered to both internal and external stakeholders. Sought to constantly improve upon contact center execution via the phone and internet channel, keeping aligned with desired customer experiences and meeting business objectives.-Worked with US3C management and operations teams to provide input into inbound and outbound campaign creation, data analysis requirements, resource allocation, and evaluation metrics.-Led the US3C Rep Council; together with a team of representatives, design and implement various events throughout the year to maintain a positive culture and good morale throughout the department.

-Utilized both the telephone and internet channels to drive pediatric and adult vaccine business with a variety of customer segments. Upsold products based on contract analysis and maximization, physicians’ therapeutic and business objectives, and other special offer promotions. Suggested and provided patient education resources as needed to help pull through vaccination efforts.-Provided integral customer service support aimed at an enhanced customer experience, high satisfaction, and engendering brand loyalty. -Collaborated with regional field colleagues and internal Merck departments on continual 360-degree views of customers’ accounts (which range from solo practitioners through to Integrated Health Systems). Developed and maintained relationships with key stakeholders. Conducted in-person field visits when feasible or alternatively scheduled joint representative-facilitated meetings (RFMs), webcasts, or teleconferences with customers for account analysis purposes. Created and participated in team-based strategic solutions to maintain and grow Merck business.

-Partnered with a pediatric marketing franchise to execute various pre- and post-launch strategic initiatives. Demonstrated strong project management skills in the following:-Aided in execution of national advisory board meeting and the first Internal Working Group meeting. -Facilitated and managed all meeting communications, logistics and materials via the establishment of effective and efficient working relationships with faculty, scientific agency and Merck team.-Oversaw Continuing Medical Education (CME) vendor in execution and posting of extremely successful internet-based CME activity. This was a key strategic initiative for the launch of the brand.

-Leveraged project management skills and knowledge of regulatory environment to:-Act as primary client and technology partner contact and internal team leader for all projects. Coordinate and oversee internal creative, medical, and editorial services to ensure development, evaluation, and fulfillment of several concurrent promotional and CME projects.-Develop new business proposals, individual project timelines and budgets, and status reports for internal team, vendors, and client. Conduct proposal development and kick-off meetings and weekly team status meetings.-Facilitate and attend offsite client, advisory board, and website editorial board meetings as required. Assist in preparation and review of meeting concepts and materials and oversee event management to execute strategic and cost-effective programs.

-Demonstrated flexibility and innovative thinking in designing, implementing and managing divisional, centralized process for submission and executive review of educational grant requests with an annual budget of $2 million.-Interacted with a variety of continuing education providers such as professional societies, hospitals and academic institutions to manage the grant application procedure, accreditation requirements and the evaluation process. -Acted as a primary filter for all external and internal grant requests on a national level. Ensured that applications and all supporting documentation complied with new federal industry guidelines, as well as corporate policies and procedures. -Presented acceptable requests for executive review, including an appropriate level of quantitative and qualitative data to aid reviewers in making grant support determination. Relayed decision to stakeholder, and managed the Letter of Agreement and payment process if applicable.

Established and fostered partnering relationships with large regional customers and efficiently supervised account activity for combined lines of credit equaling $10 million. Monitored buying patterns, processed payments and resolved discrepancies surrounding returns, shortages and general deductions.