Tracy Norman Email & Phone Number

Designing and developing the gardens around our new custom built community hub/cafe/shopWorking in partnership with community groups and volunteersGrowing produce for use in the cafe and for our emergency meals available to those in needRunning gardening groups at our Crossroads hub and Darvel hub. Although primarily focused on food growing activities, I welcome sharing all gardening knowledge and as accessible for all pocket sizes as possible!

Kilmarnock, United Kingdom

• Streamlined the online application form for Unsecured Loans by 50%, providing a quicker experience for members• Transformed the process for managing online membership applications, reducing processing time and errors. In addition to writing the documentation, I trained staff and volunteers in the procedure, and provide ongoing support • Improved user experience on website by implementing simpler navigation menu’s (Using Umbraco)• Admin duties as required (Using Excel, MS Word, Outlook, Google Sheets, Google Forms)

Glasgow, United Kingdom

• Resolved inbound enquiries in a fast paced environment (Using several in-house systems)• Taking payments / changing direct debits / logging complaints

Paisley, United Kingdom

• Taught IT skills (Keyboard, Ms Word, email etc.) to members of public in face-to-face sessions through the Digiteers project

Glasgow, United Kingdom

• I identified a connection between process codes and the processes, whilst in training. I informed my training group which improved greater understanding amongst trainees• Resolved inbound enquiries in a fast paced environment (Using several in-house systems)• Taking payments / changing direct debits

Glasgow, United Kingdom

• Using several in-house systems to resolve inbound enquiries and book appointments in a fast paced environment

Glasgow, United Kingdom

• General administration duties using MS Word and Excel• Assisted customers / answered telephone

Glasgow, United Kingdom

• My role at the garden centre started purely with the “outdoor plant staff”. I gained an additional role a year later, designing posters (MS Publisher) and stickers (HLS) for all departments. Shortly afterwards, I was chosen to work alongside the new plant manager in the busiest area. As a result my job was extremely varied and I constantly prioritised my workload to multi-task within my own department and for the others• Working as part of a team of experts in a busy retail area, maintaining stock and displays• Advised customers on products both in person and through telephone enquiries • Attending to plant deliveries & locking/unlocking outdoor plant area

Glasgow, United Kingdom

Assisting in leading groups of volunteers during conservation activities

Horticulture, Hnc

Computing Science Bsc, Computing

Activities and Societies: The Alan Turing Society

Education record

Activities and Societies: Dancing - Ballet, tap