Provides first contact technical support for internet customers and business partners via the telephone and emailUses knowledge base and documentation systems to troubleshoot, resolve, document, and/or research incidentsDemonstrates knowledge of procedures, processes, tools, and systems.Understands and supports the vision and strategy of the department to meet the objectives of the company

Verifying receipt of incoming products (including size, quantity, and quality)● Work cooperatively and efficiently with coworkers to achieve department and company metrics Mill Creek High SchoolHoschton, GAHigh School Diploma● Validate against bills of lading, ensuring discrepancies, and report shortages or damages● Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.● Maintained accurate records of shipments, receipts and inventories for ease of tracking.● Executed quality control procedures to verify acceptable condition of goods.● Processed required paperwork to expedite handling of shipped and received goods.● Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.● Operated forklift and other warehouse equipment to safely move and store goods.● Managed 7-15 truckloads per day

Provide assistance in admitting, discharging, and monitoring patients in team setting● Perform clerical and administrative tasks● Maintain treatment area, prep therapy sessions, and clean medicalequipment/ clinic● Communicated back to nurses and therapists regarding patientperformance and condition.● Transferred, moved and ambulated patients to and from departmentswith wheelchairs and stretchers.● Maintained medicine and equipment inventory, issued supplies to staff.● Followed all HIPAA rules and regulations regarding patientconfidentiality.● Prepared for sessions by setting up patient treatment areas andequipment.● Checked physical therapy supplies, assisting with ordering andrestocking.● Demonstrated proper body mechanics and patient handling techniquesfor patient transfers and positioning.● Utilized gait belts, lifts, or slings to safely move and transfer patients.● Collaborated with physical therapist in creating patient treatment plansand specific home exercise programs

Maintained professional attitude with sincerity and enthusiasm reflecting Macy's commitment● Resolved over 100 customer complaints per week via phone and in-person ● Performs weekly inventory to identify top-selling items.● Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.● Worked flexible schedule and extra shifts to meet business needs.● Helped customers complete purchases, locate items, and join rewardprograms.● Replenished sales floor merchandise and organized shelves, racks, andbins for optimal appearance.● Increased revenue by cross-selling and upselling products and services.● Provided customer feedback to management and identified areas ofimprovement for products and services.