Project Manager, Change and Transformation department, reporting to the Head of Change & Transformation. Project management of the replacement housing management system agile-led project for a 6-month period working with the Change & Transformation Team & the rest of the business to develop a multi workstream project plan for 2023-2024, phase 1 & phase 2 deliverables.

Leading in the design of new and refreshing existing processes, resources and systems, making and overseeing any changes to the company infrastructure where necessary. Progressing process transformation companywide, running focus groups, workshops and coaching of staff in addition to bridging gap between departments, maintaining strong communications across all aspects of the company and deployment of the appropriate enabling methodologies. Supporting the Director of Transformation across the broader Transformation Programme initiatives including New Operating Model, the implementation of new propositions and orchestrating the strategy portfolio for IOB.

“Equinox”, a 4-year transformation of Vodafone's consumer mobile, landline, broadband, TV and Pay as you Go customer base & one of the largest business & IT transformation programmes in Europe. It had an overall budget in excess of €120M & over 70 different vendors engaged. It transformed how Vodafone does business & how it interacts with all of its customer segments. The role was to work closely with the rest of the business to ensure that Vodafone Ireland was ready for the transition from legacy IT systems & business processes to the Equinox IT systems & business processes. - Collaborated with the business to interpret, understand & own the changes so that the transition to Equinox operated in a new & more effective manner post transition/Achieved expected business outcomes (convergence, customer experience, operational efficiency, reduced time-to-market, business continuity and competitive advantage). - Defined & executed Equinox business readiness plans – ensuring that the business unit (BU) internalized & made the change & transformation required/Successfully supported the BU in making the required changes/Assessed rate of change to ensure that overall programme milestones were met. - Provided BU feedback & challenges to the Equinox programme, worked with the programme team to find ways to address the concerns raised or recommendations made.- Managed execution by the BU of the business readiness plan. Identified & managed readiness risks & issues/Managed overall programme governance during the business readiness phase/Worked together with other business readiness leads to ensure consistency of approach, messaging & best practice sharing.- Worked closely with the migration & business deployment leads to agree the best approach to deploy Equinox into the business, whilst maintaining business continuity & protecting the customer experience/Contributed to the development & execution of the Equinox business migration, deployment & training strategy & plan

Vodafone Ireland commercial operations department required several transformations of its Commercial Operations set up during these years in order to maximize call centre & administration hubs in off shore operating companies & decrease overall operating costs. - Project Managed these call centre transitions from locations within head office and Ireland to offshore locations within the Vodafone Group. - Successfully transitioned consumer call & data centres from Dublin & Dundalk offices to Vodafone centre of excellence in Vodafone Egypt. - Accomplished further transition of the consumer customer email & administration areas from Dublin & Dundalk to the administration hub of Vodafone Shared Services in India.- Led the transition of Vodafone business corporate, SME & SOHO customer account management from in-house to experienced enterprise customer care centre, Teleperformance Newry.- Project Managed the transition from Vodafone Ireland side of consumer call centre set up of Pay as you Go customer care services from Ireland support to Romania & Egypt Vodafone operating companies.- Transitioned Credit Management customer support & debt collection teams from Dublin head office to South Western, Clonakilty, centre of excellence for debt collection services & customer support & including transformation to different operating systems.- Led the transition of consumer outbound teams for both fixed and mobile from in-house contractors to Vodafone operations in Egypt, including system transformation.

Solas CRM & Billing Transformation project, Design Lead