Tracy Plummer Email & Phone Number

Brunswick, Maine, United States

Brunswick, Maine

• Led a team of 26 Health Care direct reports and served as an operations resource to all staff at a primary care practice serving the greater Brunswick community.• Partnered with all levels of leadership to achieve strategic goals. Collaborated with site leadership team to develop annual budget and reconcile monthly. • Collaborated on organizational team to develop and implement new centralized call center. • Improved overall patient experience scores for“likelihood to… Show more • Led a team of 26 Health Care direct reports and served as an operations resource to all staff at a primary care practice serving the greater Brunswick community.• Partnered with all levels of leadership to achieve strategic goals. Collaborated with site leadership team to develop annual budget and reconcile monthly. • Collaborated on organizational team to develop and implement new centralized call center. • Improved overall patient experience scores for“likelihood to recommend practice”. Recruited, hired, and trained health care staff provided direct supervision, ongoing staff development, and continuing education. Show less

Brunswick, Me

• Supervised Patient Service Representatives across two diverse specialties.• Collaborated with site leadership to expand weekend services to include two sites. Led a team charged with staff training to ensure consistent experience. Communicated regularly with staff during transition to provide necessary support.• Acted as organizational champion for introduction of new electronic health record and practice management system.• Collaborated with cross-functional teams to assess… Show more • Supervised Patient Service Representatives across two diverse specialties.• Collaborated with site leadership to expand weekend services to include two sites. Led a team charged with staff training to ensure consistent experience. Communicated regularly with staff during transition to provide necessary support.• Acted as organizational champion for introduction of new electronic health record and practice management system.• Collaborated with cross-functional teams to assess and implement process improvement opportunities across site. Show less

Brunswick, Me

• Supported medical records department through transition from Bowdoin Medical Group through acquisition by Martin’s Point Health Care.• Collaborated with new leadership team to build efficient Health Information Department. • Trusted HIPAA resource for 9 health care locations.

• A community based, provider-owned and operated, Family Medical and Pediatric practice comprised of 5 locations (Acquired by Martin’s Point Health Care in 2009).• Implemented annual Privacy and Confidentiality training for staff across all 5 locations. Attended annual HIPAA trainings to maintain compliance. • Created standard work in compliance with HIPAA to deliver outstanding service.