Tracy Ramirez Email & Phone Number

• Solely responsible for creating any and all title procedures.• Assisted in the development of title tracking applications.• Developed a Title Matrix in order to assist the front-end team.• Calculated fees for title, sales tax, excise and personal property tax based on individual state requirements.• Assessed additional fees to customer accounts.• Received, returned, and resolved escalated customer service calls.• Processed title work for lease perfection, paid accounts, repo titles, state transfers, corrections…etc• Advised and guided upper management in decision making regarding new business• Provided weekly and monthly status reports for management• Cross-trained co-workers

Provided comprehensive administrative assistance by performing various duties.Responsible for inputting, reviewing and processing loan applications.Audited contracts and ensured HSBC compliance requirements had been met.Maintained client and customer account information.Verified client job and paystub information.Conducted customer interviews to verify all contract information was correct.Maintained good relationships with dealerships.Worked with management to improve business practices for team.

Analyzed numerous vendor reports.Cleared accounts from FDI responsibility report.Received, returned, and resolved escalated customer service calls.Cross-trained 15 co-workers.Created title procedure manual for Customer Service Department.Provided Notary Public services.Managed state transfers, name removals, name changes on auto titles.Received, logged, and distributed rejected

Handled incoming/outgoing customer service calls in queue.Prepared automobile titles for all US States.Processed State transfers, delayed title work, rejected title work, and lien releases on paid accounts.Ordered checks in order to complete title transactions.Managed correspondence with customers regarding account status.Migrated and consolidated data into excel format.Performed Notary Public services.Completed special projects for management as requested.

Processed mail, state transfers, unidentified titles, and second liens.Distributed titles.Handled incoming/outgoing customer service calls. Maintained unidentified title lien's "UTL'S." Submitted and ordered titles to Vendor.Cross-trained 7 co-workers.Repo

Oversaw multiple queues.Prepared titles for vehicles to sell at auction.Notated accounts to monitor of title status.Handled incoming/outgoing customer service calls.Cross-trained 6 co-workers.Processed rejected title work for resubmission.