Tracy Richard Email and Phone Number

FARMERS INSURANCE GROUP​​​Field Claims Supervisor ​​​ ​⭐ Skillfully oversee a dynamic team of seven direct reports, fostering an environment of collaborative excellence.⭐ Strategically analyze case performance, employing intricate claim data assessments, file evaluations, and comprehensive re-inspections.⭐ Nurture and empower direct reports, resulting in the progression and elevation of four claim representatives.⭐ Champion multiple pivotal initiatives, including the… Show more FARMERS INSURANCE GROUP​​​Field Claims Supervisor ​​​ ​⭐ Skillfully oversee a dynamic team of seven direct reports, fostering an environment of collaborative excellence.⭐ Strategically analyze case performance, employing intricate claim data assessments, file evaluations, and comprehensive re-inspections.⭐ Nurture and empower direct reports, resulting in the progression and elevation of four claim representatives.⭐ Champion multiple pivotal initiatives, including the Customer Experience Champion Group (2015; 2021), Behavior Champion Group (2016), Quality Thinking Champion Group (2017), and Black Professionals Alliance (2020; 2021). Show less

⭐ Directed and guided a cohort of six file auditors spanning the geographical expanse of the state, facilitating meticulous file appraisals.⭐ Identified emerging trends within Field Claims Offices across West/TX Zones, devising strategic action plans for enhancement and diligently monitoring implementation outcomes.⭐ Collaborated with claims adjusters, QA consultants, claims supervisors, claims managers, QA managers, and zone directors to review comprehensive findings.⭐ Handpicked… Show more ⭐ Directed and guided a cohort of six file auditors spanning the geographical expanse of the state, facilitating meticulous file appraisals.⭐ Identified emerging trends within Field Claims Offices across West/TX Zones, devising strategic action plans for enhancement and diligently monitoring implementation outcomes.⭐ Collaborated with claims adjusters, QA consultants, claims supervisors, claims managers, QA managers, and zone directors to review comprehensive findings.⭐ Handpicked for this role by the zone director, regional claims manager, and local manager due to the consistently high quality scores and minimal inaccuracies of assigned team, coupled with minimal audit variance as evaluated by the Quality Assurance Team.⭐ Facilitated the sharing of best practices within local claims offices to bolster their development and effectiveness. Show less

⭐ Led a team of six direct reports, overseeing their accomplishments to surpass expectations.⭐ Employed a continuous cycle of case evaluations and performance assessments to guide direct reports to peak performance, leveraging claim statistics, file evaluations, and re-inspections.⭐ Executed comprehensive field rides and inspections to scrutinize and acknowledge team achievements.

⭐ Relied on by management to conduct thorough field based investigation of property damages.⭐ Eliminated wastage by utilizing Xactimate estimating system to estimate the cost of repair or replacement of damaged property.⭐ Acted as a mentor for new hires through training, coaching, and mentoring to ensure effective performance.⭐ Approached and recommended by manager to apply for Leadership Development Program after a year of employment as a Claims Representative.