Tracy Richey Email & Phone Number

West Michigan Area

As Operations Director at EG Workforce Solutions since November 2016, I have driven a 6.6% ROI increase on a $16M revenue stream through effective financial management and leadership of a remote team of 20 recruiters and managers. I spearheaded the integration of our ATS with Sage for automated billing, enhancing financial accuracy and operational efficiency. By conducting strategic market analyses, I developed data-driven solutions and impactful presentations for executive decision-making. I optimized business processes with standardized setups in BrightMove and led successful ATS development and support, significantly boosting system reliability and user satisfaction.

Detroit Region

As Senior Area Manager at Kelly Services Inc. from September 1998 to October 2016, I played a crucial role in negotiating and implementing growth initiatives for 15 strategic partnerships, generating $17.1M in revenue and leading 12 successful new implementations. I set and analyzed KPIs to drive client partnership strategies, delivering tailored solutions and identifying cross-selling opportunities. I provided comprehensive project oversight, ensuring seamless execution and client satisfaction, and directed on-site recruitment managers to achieve substantial revenue growth. My dedication was recognized with the prestigious William Russell Kelly Service Award in 2008 for outstanding contribution to organizational success.

Lansing, Mi

At Olsten Staffing from January 1997 to September 1998, I drove end-to-end talent acquisition processes, ensuring seamless alignment between candidate skills and client needs. I developed and implemented innovative recruiting strategies to attract top-tier candidates, leveraging industry trends and advanced sourcing methods. Additionally, I proactively built a robust candidate pipeline through diverse channels such as community organizations, colleges, and networking.

Baumholder, Germany And Ft. Hood, Texas

From June 1993 to February 1997, as a Training Non-Commissioned Officer in the U.S. Army, I managed daily administrative, payroll, and training operations for the unit, ensuring compliance with military protocols. I directed training exercises for a 100-member unit, enhancing operational readiness and cohesion. I implemented a comprehensive business plan to standardize operations, improving soldier efficiency and unit effectiveness. My exemplary service earned me the Army Commendation Medal and the Army Good Conduct Medal.