Tracy S. Email and Phone Number

Development Technician Supervisor

Certified Permit Technician and Zoning Inspector. Provide technical assistance to the Chief Building Official, Zoning Manager, Development Review Manager.Review residential plans for zoning code and ordinance compliance as assigned; advises and educates property owners and builders on simple, complex and non-routine matters regarding building codes.Review, processes, verifies completeness of, and responds to inquiries about Development Services submittal documents.Calculates and collects fees based on established fee schedules. Follows up with customers regarding incomplete documents.Utilize specialized databases for electronic permitting and project tracking - Etrackit. Communicate changes in process of electronic permitting and project tracking to Development Services staff and public users. Tracks data and compiles periodic and special reports as assigned.Manage receipt of incoming Building Division submittals and projects, including building plan review queue and official acceptance communication. Responsible for confirming that all required documents have been recorded, filed and archived. Coordinates with the Project Managers to ensure that project closeout has been completed. Provide technical support to the Plan Review Team and customers on projects as assigned. Serve as customer support contact for Building information requests and for Zoning and building reviews. Provides customer service via phone or in person to applicants and citizens related to Commercial, multi family and residential projects. Support and assist Development Services staff with the preparation of presentations and completing research. Maintain records on Town demographics.Archive As-Built engineering plans utilizing naming conventions to ensure easy retrieval. Follows retention guidelines to purge appropriate recordsMaintain records for elevators within the Town

Answer incoming calls and establish relationships with customers by assisting them on phones and in representing the company in a professional manner.Accurately performs data entry into Salesforce of customer information.Educates customers about KMC University and our products and services.Makes follow-up calls to potential, inactive and existing customers to solicit new additional business.Business professionalism, in writing and when speaking (telephone)Multi-task and work effectively and efficiently with a team and independentlyProficient on IT applications (Word, Outlook)Utilize CRM Software, SalesForce

Job Dates: April 2011 to November 2013 and June 2014 to November 2016Supervised 2 quality assurance inspectors.Developed the quality Assurance Program for a start up modular home factory.Coordinated inspections and certification through various state agencies and third party inspectors.Worked with third party and State inspection agencies to certify the plants Quality programKnowledgeable of state building codes as well as International Building and Residential codes.Worked directly with engineering office to ensure all blue prints, engineering calculations and applications are submitted correctly to the various states and third party inspection agencies.Inspected homes and offices in all phases of construction.Trained employees on code related construction items.Handled Warranty issues with new homes and on products that arrived defective.Graded wood products to make sure they met our quality standards.Responsible for product uses, specs and correct application and installation requirements for each product used in construction. Including knowledge of all ASTM numbers for each product used in construction for different applications to make sure they meet the intent of the code.Responsible for Safety books and all MSDS information on all products that came through the door. Also was responsible on where the safety books were located through out the plant.Trained new employees on safety in a plant/construction environment, how to handle tools, what to do in case of an emergency.First contact when an employee got hurt.Completed end of month reporting.Inspected carriers as they were returned to the plant for damages.Dispatched trucks for pickup and delivery of completed homes.

Respond to homeowner’s warranty issues in person. Review items and contact appropriate subcontractors to complete repairs. Follow up with homeowner on date of repair. When completed, inspect repairs. Have homeowner sign off for completion of work.After construction is complete, complete final quality inspection using a checklist and noting repairs and/or corrections still needed by construction.Perform walk-through and sign off with homeowner, ensuring that home is complete and satisfactory to buyer. Note any newly requested corrections and or repairs. Return in one week to ensure repairs complete to homeowner’s satisfaction.Respond to requests from homeowners for emergency repairs during working and non-working hours. Immediately go to home and inspect problem. Contact the subcontractor to resolve emergency. Follow up with the homeowner to obtain sign off.Perform on-going Warranty Assessment appointments to ensure homeowner satisfactionAdministrative duties including completing purchase order requests, 24-hour notices, back charge notices, maintain reports, maintain daily calendars, taking and transferring photos, etc.

Worked with employers who are looking for employeesSearched for candidates that meet the employers requirementsTyped letters, resumes and applications from information received from candidates to submit to employersAnswered questions and assisted candidates to help them find the perfect agricultural job.Assessed job skills for candidates by asking them a variety of questions via a telephone interview.Answered telephones, took messages and transferred calls to appropriate individual as needed.