Responsible for overseeing, constructing & implementing processes and workflows. Responsible for Riverdale/ACH operations and programs including but not limited to ACH360, Client Base, GDS Air Desk, Supporting GDS Hosted Accounts utilizing - Worldspan, Sabre, Apollo & Amadeus and the BookAllied online booking tool.Handles all GDS automation issues including processes & workflows, ticketing formats, scripts, corporate reports, corporate mid-office software.

My knowledge in the operational aspect of our CRM (Client Base) and Worldspan/booking and agency sales have made this a natural transition. My focus will be using these skills to put an infrastructure in place for our existing and new Independent Contractors to set them up for success with our various resources. Also overseeing these areas to assist our inside employees. I will continue to oversee our website and marketing programs.

Direct, coordinate, and participate in selling travel agency services, such as sale of airline tickets, packaged or specialized tours, or vacation packages and cruises. Create, maintain and update multiple agency websites.Create and institute multi-level marketing campaigns. Coordinate sales promotion activities, approve advertising copy, and travel display work. Review and made recommendations to management team for HR policies for employee files. Assist Independent Contractors in the growth of their business

Worked with Management Team to set annual budget & create marketing plan.Set direct report and team goals/objectives; performed quarterly and annual performance reviews. Held weekly team meetings to reach team goals.Reviewed monthly P&L statement and made recommendations to attain goals. Monitored weekly agent sales, accounts receivable & payable to track goals. Weekly staff scheduling. Negotiated outside vendor contracts with company’s well-being front of mind. Created, negotiated and instituted multi-level marketing campaigns. Monitored staff customer service levels and mentored when needed to increase customer service levels. Generated sales with local memberships.Posting, hiring & training of new team members along with HR questions and concerns.Negotiated and monitored corporate client travel contracts.Maintained current client base of travelers with a high level of customer service. Schedule and coordinate flights, hotels, meetings, and events for group travel arrangements. Traveled with groups for enhanced relationships.Performed competition mapping, keeping a track of competition in the market and kept updated for release of tenders and bids. Maintained relationship with airline, hotel, tour and cruise representatives.Coordinate with various staff for operational support activities of the stores; served as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.

Prepared all travel; local, domestic and foreign travel. Routinely made decisions regarding appropriate airfare based on information provided by traveler and the likelihood that travel plans could change. Identified special travel documentation requirement. Made all necessary travel arrangements, including airline, hotel, transportation reservations. Coordinated all group travel to ensure appropriate resources such as transportation; hotel, etc. were in place to provide the best service to the customer and to also take advantage of group reservation discounts where applicable. Prepared Expense Reports/Travel Expense Vouchers for travelers, obtaining authorized signatures; worked with travelers in submitting Foreign Trip Reports where applicable. Recommended Vacation experiences for leisure travelers; worked with vendors to obtain the best possible price and experience to maintain a high level of customer service.