Tracy Saunders work email
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Tracy Saunders personal email
At Granite Data Solutions, my expertise in Help Desk Support and detail-oriented Software Management ensures seamless functionality for Android tablet users. Through adept troubleshooting and a customer-first approach, I've consistently resolved technical issues, enhancing user experience and system reliability.Prior to this, my tenure at TEKsystems honed my proficiency with tools like Microsoft Azure, M365, and ServiceNow, contributing to efficient IT operations. The transition from IT Onboarding Specialist to a technical repair role reflects a commitment to adaptability and growth within the tech landscape. My professional journey is fueled by a passion for technology and a dedication to empowering clients with reliable, user-friendly solutions.
Sunset Coast Dispatching
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Sunset Coast DispatchingRoseville, California, United States
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Android Tablet Repair TechnicianGranite Data Solutions Aug 2024 - Sep 2024Mcclellan Park, California, UsRepairing Android Tablets -
Information Technology Help DeskTeksystems Jul 2023 - May 2024Hanover, Md, UsIT Helpdesk, Level 1, Contract Position with Acrisure, Receiving phone calls, reviewing ServiceNow Tickets as they come in, Resolving on the First Contact with the Customer on the line if possible. Remote Troubleshooting, Microsoft Azure Active Directory, M365 Admin, Exchange, Active Directory Users and Computers, ServiceNow, ScreenConnect and other various programs on a Daily Basis. -
It Onboarding SpecialistModis Mar 2023 - May 2023Zurich, Zurich, ChOnboarding over 1000 Loan Officers, Sales Managers, and their Support Staff from the Homebridge Homeloans to CMG Homeloans. Working with the new staff, helping them set up their new computers, and getting them up and running with all their peripherals (i.e., Monitors, docking stations, Keyboards, and mouse). Also, assisting them with other items like email signatures, and other items that they would need in order to be successful in the business. -
It Support SpecialistRobert Half Oct 2022 - Mar 2023Menlo Park, Ca, UsWorking Helpdesk tickets, Creating New Team Member accounts in Active Directory, Google Workspace, and the Flyers Energy Intranet. Setting up workstations, Installing Applications, and configuring applications to work for the Flyers Team Members. Working with other team members on special projects, and providing excellent Level 1 and Level 2 service to the Flyers Team Members. -
It Support TechnicianTeksystems Feb 2022 - Jun 2022Hanover, Md, UsWorking in ServiceNow, assisting Anthem Call Center Associates and related employees with their IT Issues. Troubleshooting, VPN, Microsoft Office 365, Web-Based applications, DNS, Network, and various other IT Issues.
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Helpdesk AgentAmlogix Inc Oct 2021 - Feb 2022Level 2 helpdesk - Contract position through Amlogix at Anthem - Remote, working ServiceNow tickets to resolve software issues with Anthem Contact Center Representatives. Configuring applications, working in SCCM to send Software, Remote into Rep workstations, Resetting Passwords, Troubleshooting problems, and making my customers 100 percent happy. -
Chat SpecialistGap Inc. Sep 2020 - Jan 2021San Francisco, California, UsAssist customers with orders, checking inventory, starting refunds, order status, refund status. -
Print And Mail AssociateExela Technologies Sep 2019 - Mar 2020Irving, Texas , UsProcessing mail for Covered California - making them paperless. -
Contract BillerInland Business Systems | A Xerox Company May 2019 - Jun 2019Sacramento, California, UsInputting usage numbers, invoicing customers for usage, Contacting customers via Phone, Email, and Fax to obtain usage numbers. answering phones and performing administrative tasks -
Project CoordinatorItc Jul 2018 - Oct 2018Kiev, UaProject coordinator working on the Verizon OneFiber project for a Construction and Engineering firm in the Sacramento Area. -
Project ManagerGolden State Utility Company Mar 2018 - May 2018Project manager for the AT&T Maintenance Contract. Answering Phones, scheduling work crews, obtaining permits, tracking crews time on a project, USAing work sites, Quality Service Checks, Safety Meetings, -
Engineering AdministratorAt&T Nov 1999 - Mar 2017Dallas, Tx, UsWorked with Area Managers, Engineers, Construction Schedulers, and Construction Managers to bring service to customers in various roles over a 17-year career. Wrote Pole intents, tracked projects, closed projects, answering phones and processed documents, paid bills, and created reports, including Pivot tables from Excel for Project Managers and Engineers to look over for their projects.
Tracy Saunders Skills
Tracy Saunders Education Details
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CourseraInformation Technology -
Charles A. Jones Career And Education CenterGraphic Design
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Bret Harte Union High School
Frequently Asked Questions about Tracy Saunders
What company does Tracy Saunders work for?
Tracy Saunders works for Sunset Coast Dispatching
What is Tracy Saunders's role at the current company?
Tracy Saunders's current role is Looking for an IT Helpdesk Role.
What is Tracy Saunders's email address?
Tracy Saunders's email address is ts****@****ems.com
What schools did Tracy Saunders attend?
Tracy Saunders attended Coursera, Charles A. Jones Career And Education Center, Bret Harte Union High School.
What skills is Tracy Saunders known for?
Tracy Saunders has skills like Fiber Optics, Cryptology/encryption, Technology Management, Software Management, Vpns And Proxies, Graphic Design, Routing Concepts, Configuration, Computer Network Operations, Operating Systems, Permissioning, Troubleshooting.
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