Tracy Sennett Email & Phone Number

Chicago, Illinois

Greater Atlanta Area

• Specialty in Management & IT consulting services; domain includes interim leadership (CIO, VP), IT strategy, business process improvement, program management, governance, and organizational transformation. Experience.
• As Interim CIO, reduced client’s overall Telecom spend by 25% (>$4M) by renegotiating & consolidating contracts. Reduced headcount 8% by implementing process improvements to associate headcount to approved work without.
• Developed & executed an IT strategy to improve, stabilize, & transform an IT organization. Immediately resulted in a cost per transaction reduction of 44%.
• Assessed the IT organization using the ITIL & COBIT methodologies, developed an IT strategy & road map to transform IT. Renegotiated vendor contracts for annual savings of $1.3M.
• Defined & implemented an IT shared services strategy & model that resulted in identified annual savings between 19% - 30% ($3.2M – $5.2M) per year.
• Led an effort to transform the IT operating model, resulted in a $4.0M annual reduction in headcount costs through implementation of process efficiency.

Portland, Oregon Area

Primary responsibilities included leading the day to day operations for the IT department including: Managing a $48m IT budget, leading an IT organization of over 300 individuals, managing PCI and SOX compliance audits, and implementing change management.

Greater Atlanta Area

• Responsible for the Billing and Mediation functions serving both Business and Individual consumers. Worked with a cross functional global team in Israel, accountable for the day-to-day oversight of 250 employees and.
• Successfully managed largest merger integration effort in wireless history (at that time) between AT&T Wireless/Cingular. Of particular note, successfully led the merger of customer data for ~38m subscribers in less.
• Led overall program to deploy a national billing system supporting ~7M Enterprise Business Customers including 459 business requirements, 259 interfaces, 53 applications, and ~11,000 table changes. Program delivered on.
• Restructured troubled Mediation Team and reduced system backlogs from 7days to 17hrs exceeding SLA’s.