Tracy Simms Email & Phone Number

Walldorf, Bw, De

My focus is to build trusted relationships with customers and internal SAP teams through proactive engagements, delivering consistent, positive experiences.I work with customers to develop their roadmaps, to improve consumption and maximize the value of their SAP CX subscriptions. Provide leading practice advice and guidance to customers for operating their SAP CX cloud solutions. Understanding customers' business models, priorities, objectives, and goals as well as identifying expansion opportunities is a significant responsibility of my role. I manage CX renewals, utilize commercial and business acumen for commercial queries and ensure license compliance.I coordinate the appropriate Customer Success services to drive maximum value to my customers as well as orchestrate our Preferred Success Services to support customer value realization.

Naperville, Illinois, Us

Responsible for identifying and generating new business opportunities in the SAP S4/HANA and SAP CX spaces. The SAP S/4HANA Public Cloud practice focuses on the manufacturing, wholesale distribution, and professional services industries. Fostering positive client relationships, and driving the company’s sales efforts for the Central region, is top priority. Tailor software solution proposals to meet the customer's needs.

Naperville, Illinois, Us

Earned the SAP Customer Engagement Skills-Customer Success Certification in June 2023. Responsible for expanding ASAR’s post sales revenue by thoroughly understanding my customer's needs, recognizing opportunities to expand the ASAR footprint. Collaborate with our customers to ensure comprehensive adoption of the products, showcase product’s benefits as new features are released. Assist our customers in defining KPIs, monitor, adjust and course correct when appropriate. Build strong partnerships with our customers, share Best Practices. Be alert to marketplace changes and how those changes impact our customer’s needs. Prompt customers to renew, recognize upsell and cross-sell opportunities. Promote alignment with our customers through a regular cadence, encouraging open and honest feedback, brainstorm on upcoming initiatives, review roadmaps. Responsible for overall customer satisfaction.

Walldorf, Bw, De

Primary customer engagement role for Key Accounts in the North America Northeast region for SAP CX (Customer Experience). Responsible for the daily management of cloud customers, including account strategies and revenue retention plans. I proactively engage with my customers to ensure they are consuming solutions and driving adoption. Facilitate customer engagement and solution adoption workshops, events, user communities.Successfully manage customer renewals. Identify upsell opportunities and future expansion opportunities. Point of escalation for customers, if needed.

Walldorf, Bw, De

Responsible for business development and delivery of engagements, programs and multiple inter-related projects within the SAP Hybris' portfolio and driving business value through SAP Hybris’ technology solutions. Develop service sales and strategic service initiatives and grow key relationships with customers. Providing overall Services Sales advice to customers.. Working on Commerce Cloud migrations from Commerce Cloud V1 to Commerce Cloud V2.

Austin, Texas, Us

As a Senior Technical Project Manager on Cloud and On-Premise Retail projects, I lead engagement planning. Contract authoring (T&M & FP), estimation gathering, scope definition, etc. Develop and manage implementation plans for clients, ensure timely completion and successful delivery according to client expectations. Provide leadership to team members; elicit maximum quality, productivity and effectiveness from team members. Manage project budgets. Anticipate roadblocks, assess alternatives, and recommend solutions.The Implementation team consists of Product Consultants, Application Engineers and QA Engineers. Oracle Retail implementations include, Xstore, Xstore Mobile, Oracle Retail Customer Engagement (ORCE), Oracle Retail Order Broker (OROB), OCPLed complex eCommerce website projects for retail clients. Taking a project from initial conception and scoping through completion. Project teams consisting of System Architects, User Experience resources, Interface Developers, Software Engineers, Web Designers & QA analysts. Responsible for resource planning, creation of detailed project plans and estimates, financial tracking and status reports.Cultivate successful relationships with third-party vendors and complete integrations with vendors such as, Sociable Labs, Bazaar Voice, Live Person, Pay Pal and Scene 7. Clients include, Ralph Lauren, Chanel, Steve Madden, Shoe Carnival, The Finish Line and ABC Fine Wine & Spirits.**Serving in this role remote from my team members**

Chicago, Illinois, Us

Responsible for supporting the eCommerce, National Retail Sales Channel and Social Media teams. Focus on engagement with these teams and their interaction with IS. Responsible for managing all partner facing activities; this includes development of relationships, understanding business direction and needs, driving formulation of solutions and road maps. Develops and manages the portfolio of projects and services in supporting these teams. Currently working on a project with Walmart in support of U.S. Cellular® postpaid devices and services. This integration will result in the automation of many customer transactions that take place through Walmart’s Connection Center and Sam’s Club Wireless Kiosks. Working with the National Retail Sales team to increase the product offerings on Amazon.com by introducing a Phone in the Box product.Engaged with Oracle to implement Oracle WebCenter Sites.Supporting the eCommerce team on projects through this year to introduce a mobile shopping experience and a checkout redesign.

Chicago, Illinois, Us

Led project teams for intermediate and large projects. Managed the effort end-to-end with oversight of analysis, development, test and support resources. Responsible for scoping, planning, executing, and monitoring the project to keep projects on schedule and to budget. Responsible for the delivery of a project that was used in conjunction with a billing system conversion. This additional functionality allowed CSRs to understand whether a customer’s account had been converted to the new billing system before they began making changes to the account in the legacy system. This functionality helped keep average call times to an acceptable level and service the customer most efficiently.Served as a track lead for the Windows 7 and Office 2010 enterprise project; specifically managed the Vendor Management/Asset Management track. The track was responsible for insuring all application’s Terms and Conditions had been reviewed and approved as well as ran audits to insure US Cellular had the correct number of entitlements for all applications in the application portfolio.

Chicago, Il, Us

Main responsibility was to lead eCommerce web development projects on the PHP based Magento platform in an Agile environment. Project planning, forecasting and managing timelines and budgets were key job responsibilities.Was responsible for the delivery of an eCommerce website with a budget of $260K. Third party integrations include CyberSource, Oracle Financials, Omniture and Free Wheel. Responsible for the facilitation of the onsite Discovery & Analysis meeting, gathering requirements and creating, as well as executing, the project plan. UXD and Creative resources, Technical architects, interface and software developers as well as the quality assurance testers reported to me during the duration of the projectServed as the Senior Project Manager on Lyon’s flagship account. My strong interpersonal and customer service skills were sought after by Lyons to lead the team as this client had a full list of projects in the pipeline and was highly demanding.

Chevy Chase, Maryland, Us

Primary responsibility is to lead midsize and complex eCommerce website projects for retail clients. In addition, support the Program Manager and Account Manager in developing overall account strategy and strengthening the client relationship. Take a project from initial conception and scoping through completion, on schedule, adhering to the budget and meeting or exceeding expectations of the team and the client. Responsible for monitoring resource hours and resource forecasting.Lead project teams, consisting of System Architects, User Experience resources, Interface Developers, Software Engineers, Web Designers & QA analysts, through creation of detailed project deliverables, estimates, functional and technical specifications, project timelines, financial tracking and status reporting.Cultivate existing relationships with third-party vendors and complete successful integrations with vendors such as, Akamai, Bill Me Later, Channel Intelligence, Mercent, Omniture, RichFX, Scene 7 and Pay Pal.Interactive Project Manager for clients such as Spiegel and Newport News, Dollar Tree, Maidenform, La-Z-Boy, Godiva, Lilly Pulitzer.

Hanover, Md, Us

Led and Implemented multiple, cross-functional project teams consisting of System Architects, System Developers, OS Support resources, DBAs, SAN/NAS resources, Security resources and other IT groups including off-shore resources.Responsible for resource requests, project planning, tracking issues and risks, project budget, project change orders and project status. Reviewed and approved Requirements, Scope and Design documents.

Little Rock, Ar, Us

Led cross-functional project teams on Infrastructure projects. Teams consisted of System Architects, System Developers, OS Support resources, DBAs.Continuously worked closely with Release Management as well as Production Control to accomplish successful installations.

Little Rock, Ar, Us

Recruited to serve as an Account Manager/Solutions Consultant building and maintaining successful relationships with senior management from Customer Service, Sales, and Marketing in refining IT initiatives, exploring options, and recommending the most efficient use of system resources in order to accomplish the business goal. Single point of contact from IT to champion these ideas through the Governance process. Strong knowledge of the IT Governance practice.

Little Rock, Ar, Us

Promoted to highly visible position overseeing the end to end testing process. Reviewed and approved test plans, supervised the testers and insured a quality product was delivered.Managed the Quality Assurance portion of an enterprise project to integrate a new debt recovery system into the legacy billing systems. This significant effort was thousands of man-hours (approx. 33,000) and a major coordination of multiple vendors and internal resources.Met regularly with Implementation Management to overcome obstacles and to mitigate issues. Collaborated with others after installation to identify and review post mortem details and to document lessons learned.

Little Rock, Ar, Us

Gathered and wrote requirements documents, led requirement review meetings, participated in JAD sessions. Created Use Cases based on business scenarios and change control documents as needed. Co-led the Y2K testing.

Little Rock, Ar, Us

Collection Agency Relationship Manager and Business Analyst responsible for the maintenance of the Credit and Collections tables within the billing system.

Business/Commerce, General

Education record