Setting and Monitoring Goals: Setting operational goals and objectives with management, and then monitoring progress towards these goals. Identifying the key performance indicators (KPIs), tracking performance, and implementing strategies to improve operational efficiency.Managing Staff: Supervising and leading employees. This includes hiring, training, and evaluating staff, as well as providing guidance and support to ensure that they are performing their roles… Show more Setting and Monitoring Goals: Setting operational goals and objectives with management, and then monitoring progress towards these goals. Identifying the key performance indicators (KPIs), tracking performance, and implementing strategies to improve operational efficiency.Managing Staff: Supervising and leading employees. This includes hiring, training, and evaluating staff, as well as providing guidance and support to ensure that they are performing their roles effectively.Ensuring Compliance: Keeping up-to-date with industry regulations and implementing necessary processes to ensure compliance. Editing and proofreading, ensuring that the clients’ compliance requirements are also followed.Process Improvement: Managing and optimizing workflow processes to maximize efficiency and productivity. Identifying areas for improvement in operations and implementing changes to increase efficiency, productivity, and quality in all work. Streamlining processes, implementing new technologies, or optimizing the use of resources.Collaborating with Other DepartmentsProblem solving and Decision-making: Responsible for resolving operational issues and making decisions to address challenges in production, logistics, and supply chain management. Planning and coordinating internal and external resources to meet client needs and deadlines.Bookkeeping: Ensuring invoices are processed on time and statements sent to customers. Allocating of expenses, calculating RSP’s, and GP’s. Loading and analyzing work on different marketing portals.Developing and implementing operational policies and procedures to ensure the smooth running of the agency. Overseeing budget, expenses, and resource allocation to ensure financial goals are met. Providing regular reports and updates to senior management on operational performance and strategic initiatives. Identifying and implementing opportunities for improvement and growth within the agency Show less

Customer Service Strategy: Developing, implementing, and overseeing the organization's customer service strategy to ensure it aligns with the overall business objectives. This included creating SOP’s for orders, warehouse and service departments, and implementing best practices for all stakeholder interactions.Team Management: Recruiting, training, and managing a team of customer service representatives. One of the key roles was coaching and mentoring staff, setting performance targets,… Show more Customer Service Strategy: Developing, implementing, and overseeing the organization's customer service strategy to ensure it aligns with the overall business objectives. This included creating SOP’s for orders, warehouse and service departments, and implementing best practices for all stakeholder interactions.Team Management: Recruiting, training, and managing a team of customer service representatives. One of the key roles was coaching and mentoring staff, setting performance targets, and ensuring that team members have the necessary skills to deliver exceptional customer satisfaction. Equip the team with the necessary skills to handle disputes and disgruntled customers.Customer Issue Resolution: Managing and resolving all escalated customer issues or complaints and delivery issues, I had to ensure that problems were addressed in a timely and satisfactory manner to maintain customer satisfaction and loyalty.Performance Monitoring: Monitoring and analyzing customer service metrics to track performance, identify trends, and implement improvements. This includes tracking key performance indicators (KPIs) such as response times, customer satisfaction scores, resolution rates, and other relevant metrics.Process Improvement: Identifying areas for process improvement within the customer service department and implementing changes to increase efficiency and effectiveness of customer interactions, including ensuring correct pricelists are used by the department when invoicing.Communication with other Departments: Collaborating with other departments such as sales, marketing, and product development to provide insights from customer interactions and ensure a cohesive customer experience across various touchpoints. Liaising with the necessary departments to ensure that the correct customer communications are sent out when pertaining to customer orders and inventory.Training and DevelopmentBudgeting and Resource ManagementWarehouse management Show less

Leading and Developing the Team: responsible for motivating, coaching, and training the internal sales team to ensure they have the necessary skills and knowledge to meet sales targets. Responsible for conducting regular performance reviews and providing feedback to the team members. I did regular SAP training and SOP trainings with the team members.Setting and Monitoring Sales Targets: worked with the sales manager to set realistic and achievable sales targets for the internal sales… Show more Leading and Developing the Team: responsible for motivating, coaching, and training the internal sales team to ensure they have the necessary skills and knowledge to meet sales targets. Responsible for conducting regular performance reviews and providing feedback to the team members. I did regular SAP training and SOP trainings with the team members.Setting and Monitoring Sales Targets: worked with the sales manager to set realistic and achievable sales targets for the internal sales team. They will then monitor the team's performance, providing guidance and support to help them meet their targets.Implementing Sales Strategies: Worked closely with the sales manager to develop and implement sales strategies to increase sales and expand the customer base. They will also be responsible for monitoring market trends and customer needs to identify new sales opportunities.Handling Customer Concerns: Addressed customer concerns and ensuring that the team provides excellent customer service. They will work to resolve any issues that arise and ensure that customer satisfaction is maintained and ensuring that high-quality customer service is provided to all stakeholders, resolving any issues to ensure a positive guest experienceReporting and Analysis: Responsible for providing regular management reports on the team's performance and sales activities. Analyze sales data to identify trends and areas for improvement. Generating and analyzing reports on revenue, guest satisfaction, and operational efficiency, and making recommendations for improvementCollaborating with Other Departments: Worked closely with other departments finance, warehouse and customer service to ensure a cohesive approach to sales and customer satisfaction.Compliance and Safety: Ensuring that the establishment adheres to all health, safety, and regulatory requirements, as well as maintaining as updating and keeping standard operating procedures aligned to the organisation’s goals. Show less

Full Secretary function including travel arrangements, MarketingCreating newsletters, editorials, e-mail signatures, advertisements, and promotions.Office maintenance, ordering and handling of procurement process for all expenses,Reporting: Creating spreadsheets, graphs, budgets. Submission of travel reports for treasury.Stakeholders- Deal with both suppliers and customers on a daily basis.Quotations, sort out queries, Document Custodian.Event… Show more Full Secretary function including travel arrangements, MarketingCreating newsletters, editorials, e-mail signatures, advertisements, and promotions.Office maintenance, ordering and handling of procurement process for all expenses,Reporting: Creating spreadsheets, graphs, budgets. Submission of travel reports for treasury.Stakeholders- Deal with both suppliers and customers on a daily basis.Quotations, sort out queries, Document Custodian.Event management for the Life Science and social for the company Show less

Full Creditors function for both local and Foreign, Cash books,Journals, Assets, VAT and EMP201,Cash Flow, Balance Sheet, PettyCash, Reconciliations, Supplier Contracting and negotiating, BEEAudits, Audit Files, Generator refunds, AR Invoicing, Liaising with customers, SARS, Customer and Supplier Queries, OfficeMaintenance, SHEQ, Social Committee, Reason for leaving Ventured into Sales