Tracy Spear Email and Phone Number

Responsible for budgets, producing reports on extensions, waivers & statement suppression. Manage all correspondence production to ensure over 2.6m pieces of correspondence are delivered monthly to finance customers. Build databases for departments to track productivity. Assist with state and external audits. Identify system issues and what is the cause for IS to resolve.

Business Analyst supporting the HR Performance Management Process Owner in analyzing the goal setting & performance appraisal processes to assist in the project planning. • Collected and analyzed the processes business requirements • Evaluated the data collected through task analysis, business process, surveys and after action reviews• Prepared accurate and detailed requirement specifications documents, user interface guides, and functional specification documents• Collected and analyzed the calibration results from the performance appraisals utilizing pivot tables to eliminate errors and shorten the time to produce results• Documented the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate individual• Identified previous test scripts and test scenarios needing change based upon previous years issues identified• Coordinated with the Communications and Training teams to ensure the business was properly supplied the materials & training for any upcoming change occurring• Managed change requests related to the working project plans daily to meet the agreed deadlines• Performed audit on the quality of goals set by the business – over 125,000 goals.

• Provided support to the CEO, CFO & Executive Leadership team• Identified gaps in business processes & implemented new policy & automated system for travel and expense management• Prepare expense reports. Reconcile credit card statements with expense reports• System Administrator – maintained users on domain, troubleshot issues, created a Sharepoint site to post policies & procedures & provide an intranet to link to new travel booking & expense reporting site• Researched all legal notices/proceedings received by the company’s unpaid vendors for payment history & contract terms and negotiated for a suitable payment plan considering the company’s budget & funds available.

• Developed MS Access database to support Nurse Audit which produced reports and allowed for data entry for bill adjustments. Also developed database to support Compliance to track and document actions on all compliance cases. The databases were developed with advanced VB Scripting and SQL language for many complex queries, forms, reports and database security.• Scheduled all audits and acquired patient records requested for audit (tracked in database).• Entered patient account adjustments found during audit (in database that uploaded to billing system).• Assisted in the review & update of HIPPA department policies & procedures. Monitored shared networks for HIPPA violations.• Supported Internal Audit and assisted in review of audit findings.

Corporate Tax (August 2004 – October 2005)• Created MS Access Database to track all tax consulting invoices and reported monthly.• Created and maintained department internal website and Sharepoint Portals.• Assisted with filing the federal and state tax returns.• Pulled documentation for IRS audits.• Reviewed random invoices for sales tax accuracy.• Prepared payments for property taxes.• Supported the President of Corporate Tax with updating calendar, contacts and other.Internal Audit (November 2000 – August 2004 )• Supported the VP of Internal Audit and managers which required strict confidentiality of information.• Assisted in SOX training to all departments that have a financial impact.• Assisted in developing a Risk & Control Self Assessment process (RCSA); provided detailed results in form of graphs.• Created MS Access database to track External Auditor payments.• Assisted with preparation of quarterly External Auditors report presented to board of directors.• Tracked & submitted monthly purchasing card reports.