Tracy Summers Email & Phone Number

Working for public health England I provide the first point of contact with contacts of cases of COVID 19. Making calls to the general public using good listening and communication skills and treating the people I call with empathy, respect and consideration in very unstable times.Key responsibilities• Undertake interviews with contacts of COVID-19 cases identified for contact tracing in line with the contact tracing. • Ensure the timely and accurate recording of information from those interviews using systems provided • Seek advice and escalate when appropriate by referring challenging or complex cases or incidents and outbreaks of COVID-19 as appropriate. • Contribute to the maintenance of effective systems for the surveillance of COVID-19 through providing accurate data and information. • Maintain confidentiality in relation to personal data held in accordance with the Data Protection Act

Heathrow Airport

Safety professional Working in premium cabins I have proven ability to provide exceptional customer service to high net worth individuals. I’m comfortable working in a fast-paced environment. Effective at working quickly assessing challenging situations and responding with effective solutions with limited resources.Key responsibilities• Hands on experience in delivering onboard services while remaining in the boundaries defined by airline policies and protocols• Competent at providing leadership by responding to a variety of onboard emergency and non-emergency situations• Proficient in maintaining order when dealing with unruly passengers while sustaining professionalism• Experienced in responding and administering first aid and CPR • Extensive knowledge of safety procedures • Responsible for pre-flight safety checks• Promotions team ambassador• Complete computer based and practical assessments regularly to keep up to date with current equipment/emergency/dangerous goods/security• Completing detailed reports on safety risks, near misses, passenger incidents, aeroplane faults and service issues to ensure a safe and comfortable flight to all involved.• Recruitment of new crew. interviewing, note taking, public speaking, dealing with confidential documents and assessing potential new employees.

Turkey, Tenerife, Cyprus, Rhodes

Working in Various hotels, my role was to make the customers holidays magical, from airport pick up, settling into the hotel, selling and arranging excursions, giving resort talks, hotel safety checks, reports and liaising between the company and hotel owners.