Tracy Thompson

Tracy Thompson Email and Phone Number

Sr Manager, Support Delivery Americas | Customer Success, Cloud Infrastructure @ CloudBees
san jose, california, united states
Tracy Thompson's Location
Leander, Texas, United States, United States
Tracy Thompson's Contact Details

Tracy Thompson work email

Tracy Thompson personal email

n/a
About Tracy Thompson

Tracy Thompson is a Sr Manager, Support Delivery Americas | Customer Success, Cloud Infrastructure at CloudBees.

Tracy Thompson's Current Company Details
CloudBees

Cloudbees

View
Sr Manager, Support Delivery Americas | Customer Success, Cloud Infrastructure
san jose, california, united states
Website:
cloudbees.com
Employees:
459
Tracy Thompson Work Experience Details
  • Cloudbees
    Sr Manager, Support Delivery Americas
    Cloudbees Mar 2024 - Present
    View
  • Launchdarkly
    Us Technical Support Manager
    Launchdarkly Jun 2022 - Mar 2024
    View
  • Atlassian
    Principal Support Engineer
    Atlassian Feb 2022 - Jun 2022
    Provided support for customers migrating from Jira and Confluence Server to Cloud.
    View
  • Class
    Escalation Manager
    Class Jan 2021 - Jan 2022
    Managed the Escalation Support team while handling more complex issues with Engineering to expedite software updates.
    View
  • Self-Employed
    Freelance Writer
    Self-Employed Jun 2017 - Jan 2021
    View
  • Atlassian
    Premier Support Engineer
    Atlassian Apr 2016 - Jun 2017
    Austin, Texas Area
    Provided world class Confluence support for Enterprise customers with over 90% customer satisfaction while developing knowledge base articles, improving developer to support relationship through bug reports and documentation, and creating a new customer data portal.
    View
  • Apple
    Enterprise Support Manager
    Apple 2014 - 2016
    Austin, Texas Area
    Managed a 25 person international Tier 3 Enterprise support team. Proposed and created a pilot triage team, collaboration with international teams, rotations with Apple QA teams, a new chat mentoring system, created a case review rubric for management, and an entirely new process for on-boarding new team members.
    View
  • Apple
    Professional Services Technical Consultant
    Apple 2013 - 2014
    Austin
    Provided technical and logistical support for Apple Education providers, Apple Sales, and customers directly while in charge of technical escalations. Wrote technical training manuals for all engagements and prepared lab materials and presented at Provider Camp.
    View
  • Apple
    Enterprise Support Engineer
    Apple 2004 - 2013
    Austin, Texas Area
    Provided support for all Apple products for Enterprise contract customers, assisted with hiring, mentoring, training. Consistently wrote knowledge base articles, bug reports for Engineering and training documentation for new employees.
    View
  • Information Advisory Group Llc
    It Consultant
    Information Advisory Group Llc 2003 - 2004
    Houston, Texas Area
    Administration of Microsoft networks over offices ranging from 10 to 300 clients, sold and installed network, server and phone systems, documented and taught end-users how to work with the tools while working with vendors.
    View

Tracy Thompson Education Details

Frequently Asked Questions about Tracy Thompson

What company does Tracy Thompson work for?

Tracy Thompson works for Cloudbees

What is Tracy Thompson's role at the current company?

Tracy Thompson's current role is Sr Manager, Support Delivery Americas | Customer Success, Cloud Infrastructure.

What is Tracy Thompson's email address?

Tracy Thompson's email address is tr****@****kly.com

What schools did Tracy Thompson attend?

Tracy Thompson attended The University Of Texas At Austin, University Of Houston.

Who are Tracy Thompson's colleagues?

Tracy Thompson's colleagues are Aruna B, Matt Kadak, Pmp, Sam Graham, Jean-Marc Desprez, Pinaki Sarkar, Juliana Biviano, Jeremy Smith.

Not the Tracy Thompson you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.