IT Tech

I personally spoke with the clients and took detail notes concerning the issues that they were having with their website and or domain. This usually included packages with different services included. I was the mediator between the clients and the team that worked on each phase of the project.Technical ExpertiseProficient in handling the most complex of technical development concepts, latest software tools and technologies, strong database concepts and designing techniques.Understands different programming languages and ability to solve problems in coding, testing and deployment.Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.Experience in troubleshooting, software development processes and ability to understand and implement client requirements.Management SkillsAbility to communicate effectively with teams and clientsUnderstand project requirements, coordinate with resources and direct the projects in the right direction in a timely mannerAbility to manage change and effectively pass on the information down the line to concerned teams for smoother executionI am in training to learn every aspect of the business. I am still available to work for this company on a contract basis.

Providing professional and technical solutions for any business. Also meeting with clients to determine requirements;working with clients to define the scope of a project;planning timescales and the resources needed;clarifying a client's system specifications, understanding their work practices and the nature of their business;traveling to customer sites;liaising with staff at all levels of a client organization;defining software, hardware and network requirements;analyzing IT requirements within companies and giving independent and objective advice on the use of IT;developing agreed solutions and implementing new systems;presenting solutions in written or oral reports;helping clients with change-management activities;purchasing systems where appropriate;designing, testing, installing and monitoring new systems;preparing documentation and presenting progress reports to customers;organizing training for users and other consultants;being involved in sales and support, and where appropriate, maintaining contact with client organizations;identifying potential clients and building and maintaining contacts.

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.Meet personal/team qualitative and quantitative targets

Documented all customer information accurately in computer system, providing dated notes for future reference. Handled inbound customer chat conversations from various business owners. Developed exemplary writing skills through continued correspondence with upwards of 100 customers per day Asked open-ended questions to determine which products or services would be best fit for customer's needs

We provide customer service to clients via email, phone, and live chat. Also technical support services that help us maintain customer satisfaction. Assisting customers with their accounts, and helping them to resolve technical difficulties involving their accounts. The ability to multi-task while still providing excellent customer service.

Help customers with their technical issues, but also provide them with incredible customer service. Have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutionsTrouble shoot mobile devices, tablets, and computer and provide solutions that will resolve their technical issues.

ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targets