Tracy V. Email & Phone Number

Chicago, Il, Us

• Enter all new patient information into electronic charting system.• File all forms via into patient charts including consents, medication sheets, and labs after reviewed by nurse manager.• Assist with staffing of cases/new referrals.• Arrange for DME to be delivered to hospital pharmacy or patient’s home as ordered by physician.• Act as a liaison for the field staff. Manage nursing notes, check for completion of notes as per state guidelines.• Maintain patient confidentiality.• Participate in any clinically relevant continuing education and in-services as requested by management.

Chicago, Il, Us

February 2020 to present: University of Chicago Medical Group: Ambulatory Nurse Care Coordinator; Chicago, IL • Compile and process referrals/orders per CMS coding guidelines • Provide patients with supportive educational information related to treatments, procedures, medications, and continuing care requirements. • Evaluate outcomes of care, measuring intervention effectiveness with the team during case review, implement team recommendations • Comply with hospital and legal requirements per hospital and nursing division’s philosophy, mission, goals, and standards of care • Maintain patient care database by entering new information as it becomes available; verify findings and reports • Review professional and technical knowledge by professional publications • Mentor/train new hires • Manage between 65-112 high risk/complex patients for case management/care coordination • Support patients and families with transitions from inpatient to home • Complete Transitions of Care assessments with patients/family members/caregivers

• Established port and peripheral IV access with site and patient assessment throughout and post-infusion• Administered various infusions: research medications, chemotherapy/autoimmune inhibitors, steroids, immunoglobulins, et al, per protocol• Performed verbal and demonstrative patient/family education for new-start injectable medications • Entered, updated and maintained medication orders, labs and therapeutic plan (Epic/Beacon - electronic charting system for Oncology)• Participated in regular education and training per manufacturer for new medications• Trained, supervised and precepted new nurses and medical assistants• Coordinated care for patient medications, appointments, teaching, community resources, insurance (referrals, authorizations, etc)• Managed/Entered referrals, prior authorizations, predeterminations, tiered care levels, et al• Developed and implemented instructional information for the department and the community• Created algorithm for medication administration education

• Administered various types of infusions: chemotherapy, antibiotics, vitamin/electrolyte replacement, steroids, specialty medication, et al• Initiated patient admissions for start-of-care; completing referrals, prior authorization requests with pertinent ICD-10 coding• Performed patient/family education with regards to line site, medication review, rationale for therapy, possible adverse effects, signs/symptoms of infection to report• Reviewed pertinent lab results per manufacturer information and physician direction• Collaborated and communicated regularly with physician throughout therapy, documenting all activity in electronic medical record (Kinnser)• Monitored patient response to treatment throughout therapy; follow-up with physician with current report• Carried out lab orders per physician order, including research studies, reporting results as directed• Participated in televised introduction of infusion site: ‘What We do, Who We Are, Who We Help’

Chicago, Il, Us

• Interpreted abnormalities detected in tests and procedures, then followed protocol for intervention and reporting• Independently performed nursing duties: IV insertion, port access, vaccine and medication administration and reconciliation• Functioned as a senior nurse in mentoring fellow colleagues to ensure quality of health care practices• Monitored patients receiving chemotherapy and other specialty medication infusions; execute symptom management algorithm• Coordinated infusion referrals, lumbar punctures, regular/symptom-specific and medication-specific lab testing/imaging, medical marijuana• Completed telephonic triage, referrals, prior authorizations and predeterminations and nurse (peer) reviews for medical necessity• Drafted letters of appeal for denials of specialty medications using evidence-based research sources• Completed successfully peer appeals for specialty medications• Regularly attended specialty-related education panels: (Multiple Sclerosis, Neuromyelitis Optica; Disease Management, et al)• Applied working knowledge of medications prescribed while coordinating treatment planning and case management• Organized and facilitated patient education for Neurology team• Managed and delegated urgent/emergent medical situations as appropriate and in accordance with established protocols

• Applied the nursing process in focused, patient-and age-specific assessments to maximize restorative outcomes• Multitasked and prioritized responsibilities with autonomy and detail• Monitored patients in conscious sedation• Assisted physician at bedside with Emergency Algorithm• Assessed patient and family members for knowledge deficits and provide education as indicated• Oriented new staff nurses and new graduates; Mentored nursing students• Acknowledged for competent and cost-effective use of resources (including providing patient with community resource information)• Known for exceptional nursing skills and application of the nursing process and as an expert nurse in clinical documentation• Nominated to assist in dictionary building (Meditech) as part of Nursing Excellence Committee• Initiated action to add Emergency Department-specific policy and protocol regarding assault survivors

Boca Raton, Florida, Us

Neurosurgery Clinic• Managed call queue with telephone triage, including pharmacy requests• Completed Disability forms: short-and long-term, i.e., FMLA, Department of Motor Vehicle, Workman’s Compensation• Scheduled pre-and post-operative imaging and lab testing• Provided follow-up surgical assessments and suture and staple removal, wound care• Coordinated continuing surgical care education at referring facilityGastrointestinal Clinic: • Managed telephone triage (medication questions/requests/refills, symptom management, reinforced patient education)• Coordinated with staff nurses to communicate with physician regarding individual cases• Managed appointment requests, prioritizing urgent appointment requestsRheumatology Infusion Clinic: • Performed venipuncture, peripheral intravenous starts and port/PICC access, assessment and maintenance• Monitored patients throughout infusions, promptly intervening in cases of adverse reactions*All positions with multiple contract extensions

Chicago, Illinois, Us

• Utilized all resources available to ensure optimal nurse-patient communication by providing teaching materials in various languages whenever possible; Initiated request for organization to provide in-depth patient education materials in Spanish (successfully)• Optimized patient care outcomes by obtaining CRRN certification (2008-2013)• Provided nursing care for inpatient traumatic and non-traumatic (stroke) brain-injured patients• Implemented research-based plans of care, within accordance with NIH and hospital protocol• Mentored graduate and intern student nurses• Recognized for optimal application of knowledge and skill set• Presented: “Sleep Deprivation in the Night Shift Nurse” under direction of Nursing Educator (offering 0.5 CEU)

• Phlebotomy, wound care, administration of various inhaled medications, injections and vaccinations• Initial patient assessment and documentation• Patient education: medication mechanism, administration, side effects, laboratory analysis, nutritionalrequirements and limitations, disease process, infection control and prevention• Assisting physician with minor surgeries, including monitoring sterile field and patients in conscious sedation• Communicating with pharmacies regarding medications• Created filing system for patient-assistance programs with various pharmaceutical companies• ICD-9 coding• Hired following completion of clinical rotation

• Promoted from Receptionist in April 1998• Performed inventory and management of immediate/satellite office supplies• Created and implemented purchase-order system for office records regarding position• Working closely with Accounts Payable with vendor invoices to ensure promptness and accuracy • Internal/external customer serviceApril 1997-June 1998; NAMM, Receptionist• Internal/external customer service• Daily switchboard operation 80+ extensionsApril June 1997; Adecco Personnel Services; Temporary Employee; Oak Brook, IL• Positioned at NAMM, who bought my contract after 90 days• Created new format for telephonic response

• Customer service and recovery• Daily reports per macro• Monitoring marketing strategies• Implementing store plan• Human Resource management for up to fifteen employees• Inventory management and control

Master'S Degree, Nursing - Leadership And Management

Bachelor Of Science - Bs, Nursing

Diploma, Honors