Performing all or some of the following duties in all roles with varying levels of responsibility:• Overseeing daily operations with meticulous attention to detail• Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Managing sales assistants effectively, to ensure customer growth, brand awareness and operational excellence• Establishing, implementing and overseeing… Show more Performing all or some of the following duties in all roles with varying levels of responsibility:• Overseeing daily operations with meticulous attention to detail• Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Managing sales assistants effectively, to ensure customer growth, brand awareness and operational excellence• Establishing, implementing and overseeing effective systems, processes and controls• Delivering a high standard of sales, administrative, marketing and financial support• Performing various optometry tasks including licence screening tests and diabetic screening• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders• Dispending eye glasses and contact lenses• Resolving complaints and enquiries• Data entry and database management, maintaining meticulous records• Reading and interpreting technical documentation• Producing various reports, analyses, correspondence and other documentation • Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements Show less