Responsible for supporting the contract manager in managing and supervising the linen porters. Developing relationships with key personnel within the trust. Overseeing the preparation of linen for delivery to the wards delivering in full on time .

Responsible for supporting the contract manager in managing and supervising the linen porters. Developing relationships with key personnel within the trust. Overseeing the preparation of linen for delivery to the wards delivering in full on time . Synergy LMS offers a range of linen services tailored to the needs of healthcare providers in the UK. Our services range from a simple bulk rental service to a total linen management solution where our on site staff manage the distribution and collection of linen to and from wards. All our services utilise 100% cotton sheets and pillowcases, products are ethically sourced, high quality, purpose designed and processed to the most stringent industry guidelines.

London Workwear offers full commercial laundry services nationally, providing a wide range of chefs wear and uniforms on a hire and launder basis. We adhere to a comprehensive environmental policy and ensure that we operate as sustainably as possible in all aspects of the business including our factory equipment, products, packaging, waste disposal and delivery routes. Our impressive environmental credentials make us the most energy efficient commercial laundry service in the UK, and innovators in our industry.At London Workwear Rental we offer a workwear hire and commercial laundry service nationally providing chefs wear, uniforms & kitchen wear.An extensive product range is available including workwear, chef wear, restaurant & bar uniforms and both front of house & back of house uniforms.We have a standard range of kitchen uniforms and we offer a bespoke service and are pleased to work with clients to develop a suitable style for their staff. Items we supply include chefs jackets &trousers, chefs aprons (butchers, bib, waist & customised), porters wear and chef accessories. Our customers range from unique independent venues, central production units and well known high street brands, such as Carluccios, Gourmet Burger Kitchen , Five Guys , Benugo, Busaba Eathai and Harrods to name a few. Each customer has their own dedicated Account Manager who provides a responsive service to aid in the smooth running of our customer’s business.We offer a complete solution for bespoke chefs whites and uniform hire. For years we have prided ourselves on providing reliable, quality commercial laundry services to the pub, leisure and casual dining sector nationally. We are the UK’s most environmentally friendly laundry company!

Responsible for managing,coordinating and controlling the Customer Service and export department activities within the framework of established Customer Service Policies and Procedures. Responsible for all sales order processing with an annual value of circa £50m

Commercial laundry professional specialising in offering a first class customer service supplying and laundering work wear and linen. Sunlight textiles service nationally to a range of industries including hotel and leisure, food processing, motor trade, restaurants, healthcare, retail and industrial.My role was to lead the external customer service teams and internal service teams in the achievement of functional objectives which support the site business plan.

Commercial laundry professional specialising in offering a first class customer service supplying and laundering work wear and linen. Sunlight textiles service nationally to a range of industries including hotel and leisure, food processing, motor trade, restaurants, healthcare, retail and industrial.Managed a team of internal and external account mangers along with the credit control team.Ensuring the optimum use of internal account mangers in delivering the highest standards of customer care, meeting of SLA's and providing a quality of service that delights the customer .

Project managed the transition of the team from Manchester to London. Hired new talent , project managed all new software and functionality releases and trained new starters. Leveraged departmental objectives and customer objectives to ensure effective measures were in place for response times , first call resolution, availability on phones, repeat caller, trend analysis and issue management. Establishing SLA's in line with business requirements .

Managed the customer service team who were responsible for order fulfilment process for consumables, spare parts and machines from receipt to delivery in the most cost effective and efficient manner . Implemented a "One call does it all " providing a single point of contact for all internal and external customers .

Worked as a positive and effective member of the Customer service Centre, ensuring that a high standard of customer service is delivered.Maximized service levels and exceeded targets. Increased service levels from 60% to 95%.Responsible for maximizing team member’s performance to meet company objectives.Delivered against agreed targets and customer service agreements.Analysed call flow patterns and adjusted shifts and resources accordingly.

Pensions Review Project, Industrial Branch Accounts, Life & Pensions New Business.Responsible for managing various administration teams including restructure of the internal Postal Department. Managed 3 teams with a total headcount of 22 staff.Managed teams who were significantly under achieving against their targets and objectives. Through strong management of workflow I transformed them into highly motivated teams with clear direction which resulted in targets being exceeded.