Responsible for the Communications and Organizational Change Management activities for the transition to a new global regulatory submissions document management system. Activities include accessing and identifying stakeholder and organization readiness. Developing and operationalizing the Change and Communication Plan. Creating engaging and timely communications based on user roles and responsibilities. Supporting and overseeing training activities.

Responsible for developing and delivering effective change strategies and comprehensive communication plans for highly visible strategic initiatives. Developed strategy for IT & Digital Communications on strategic enterprise-wide projects to support adoption and efficient work practices. Crafted engaging content designed to communicate benefits, improve ways of working, and help colleagues be successful with change, highlighting new features, functionality and tips. Established and implemented standards for the management of planned maintenance, outage notification and end user adoption. Challenged existing ways of communicating to deliver a best-in-class user experience. Owned and maintained IT & Digital SharePoint sites. Coordinated and managed training content and quick reference guides.

Hands-on leader collaborated with internal partners on Legal projects impacting stakeholders. Led complex and strategic projects while executing tactical activities including, developing and implementing communication plans, defining project scope, team building, risk and issue management, and budget status reporting to all levels of the organization. Aligned with cross-functional stakeholders to establish and ensure a trustworthy and productive partnership, including vendor partners. Influenced change management activities including training strategy and plans.

Created all communication collateral for programs and projects. Created consistent messaging, updates, and instructional documents for the business users impacted by programs/projects. Collaborated with business units to understand desired level of documentation and engagement. Developed documentation, communications, and collateral based on clients’ standard formats ensuring alignment with corporate standards. Identified and addressed communication gaps. Played a major role related to Change Management and Training efforts.

Ensured successful program/project delivery for Consumer Small Business & Wealth Management Technology initiatives through proactive, impactful management of programs, projects, and the overall project portfolio. Developed and implemented best practices, standards, and consistencies across the portfolio. Improved and implemented the capability to tell the story and advertised accomplishments and changes both internally and externally. Supported increased transparency into status, risks, issues, and key project and operational metrics. Ensured timely compliance with governance & change management standards and policies. Drove operational excellence.

Program manager on a strategic financial reengineering program to strengthen administration and improve operations within the Graduate School. Collaborate and align with 42 academic departments. Document the current state. Develop and implement recommendations for a robust streamlined future state that will include policy changes, electronic forms and workflows.

Program manager on large, complex strategic enterprise initiatives, managed the post-close activities of the Brighthouse spinoff which includes 219 transition services valued at over $325 million dollars per year, and impacted over 700 applications and 200 vendor contracts. Supported numerous internal cross-functional teams and external third-party vendors to align stakeholders on shared deliverables. Addressed obstacles that impacted the successful implementation of the business objectives and led programs to value realization.• Led cross functional teams in goal realization for divestitures, mergers and acquisitions• Implemented rigorous program governance and reporting processes to keep stakeholders informed and engaged• Identified variances to schedule, scope and budget and facilitate the change control process to ensure that the program stayed aligned to business objectives• Escalated and resolve risk and issues that impact the schedule and dependencies that threaten the successful delivery of the program• Fostered an environment of collaboration between work-streams and provided channels that facilitate unhindered flow of information to take place easier across the program areas

Provided leadership and project management support for a newly designed website that effectively articulated the company’s brand position and enhanced the firm’s reputation within the shipping logistics community.• Successfully drove numerous web-based multi-million dollar projects/programs• Implemented project and program processes and standards across the organization• Identified and mitigated risks by ensuring they were prioritized with formalized action or mitigation plans• Delivered business solutions on schedule, within budget and scope • Drove successful outcomes on daily and weekly meetings with cross-functional and/or multi-unit teams regarding forecasting, tracking and executing project related tasks, budgets, and resource allocations • Developed project management operational procedures for all cross functional teams in the areas of project planning, kickoff presentations, issue/risk tracking and mitigation, change management and ongoing communications regarding projects’ health

• Defined, designed and developed a Management Reporting System coordinating results from 6 US locations, 2 off shore sites for 4 client directorates. The Reporting Program was developed to allow ease of use at multiple levels of management up to the CIO. The systems key goal was to allow traceability for any changes to the contract and ensure accurate daily status for a $73 million five year contract. • Maintained the accurate list of all Contract Deliverables and reported on this weekly. • Reviewed, recommended appropriate action and reported on all Contract Change Requests on a weekly basis to the Client Project Office and Vendor Management Team. • Represented the Vendor Team on all Service Level establishment meetings with the client, interpreting origin of data, specifics of the Service Level and level of attainment.

• Drove the implementation of a Centralized Metrics Program that reported on software development and maintenance activities to reduce 5 FTEs within the Directorate• Saved the company an estimated $850K annually and increased overall reporting accuracy by 80% by developing standardized reports on overall metrics including health, work activity and cost, which included templates for the user community for ad hoc analysis• Led the implementation and training for the SAP Time Reporting module and Clarity Project Management tool; scope of this effort: five global geographies that encompassed 50,000 users and took 24 months to complete

• Serve as Principle Member of the Management Team reporting to the Division Manager in the Finance Department • Analyze, select and implement a Metrics Management system which assesses and identifies weaknesses and improvements areas in the organization structure• Establish expense reduction opportunities for planning and oversight of the smooth execution of daily operations• Directly spearhead the implementation of the solution and expansion through the Finance Areas Efforts on this project have led to the restructuring all core operations based on the findings of the Function Point analysis and aided in both streamlined and enhanced operations• Serve as resident expert on all Organizational Scorecard presentations and Senior Management discussion involving change and reengineering improvements

• Directed critical projects to build and develop business plan for senior management team, interfacing with all Financial Systems throughout the Corporation• Directly involved or managed theses areas: Contractor Management; Release Management/Change Control; Legacy Application Re-Engineering & Retirement; Monthly & Quarterly application releases; Department Certification & Testing