Tracy Welsh Email and Phone Number

Provide healthcare information technology resources to augment your existing team so you can effectively and efficiently complete projects, address staffing shortages, and run your day-to-day activities without compromising quality service. Hire, train, mentor, and retain highly skilled project managers and subject matter experts that are a good fit for your organization and well versed on the leading healthcare IT systems (Epic, Cerner, athenaIDX, NextGen, Allscripts, Meditech, etc.).

Provide engagement management and executive oversight to project team members to ensure project goals and objectives are being met. Communicate project status, issues and risks with the client. Provide mentorship and guidance to team members and ensure they are working productively and meeting their job responsibilities.

Led a healthcare IT consulting team made up of clinical and business subject matter experts well versed on many leading healthcare IT systems such as Epic, GE, McKesson and Allscripts. Developed and carried out corporate goals and objectives as part of the management team. Met business unit metrics including revenue, gross margin and expense targets. Hired, trained mentored, retained and supervised consultants on multiple IT projects simultaneously. As executive project sponsor and engagement manager, worked directly with clients to ensure that the resources provided were not only meeting but exceeding the client’s expectations. Ensured each project team member embraced his/her level of accountability. Established client relationships, provided project status updates and ensured delivery excellence. Worked with Sales and clients to scope project tasks and deliverables to create statements of work for new projects or extensions on existing projects.

Served as engagement manager for the implementation of an electronic medication administration record system in a renowned Boston hospital. Ensured Hayes resources were trained and shifts were covered 24/7/365 over the year-long implementation. Provided go-live support and served as point of contact for the client. Served as engagement manager for a large academic medical center to transition the 24/7 support of the GE Electronic Medical Record (EMR) system to Hayes for a period of 18 months while the organization implemented a new EMR system. Exceeded service level agreements in place with the end users and ensured service excellence was delivered by the Hayes team providing onsite and remote support. Prepared for a pilot to test a new feature in an EMR which provides the ability to auto-distribute final notes, including letters and carbon copies via print, fax or email. Prepared training materials, conducted provider trainings, tested new features and set up the system for the pilot. Served as the engagement manager for the Allscripts Enterprise EMR product (formerly TouchWorks) implementation at a large academic medical center. Managed the Hayes project team members to ensure that project goals and expectations were met, served as liaison to senior management, and monitored expenses to ensure project stayed within budget. Served as project manager on multiple Allscripts Enterprise EMR implementations and communicated client issues and status to Allscripts team to remediate issues and ensure successful and on time system installation.

Served as Engineering Operations Manager at NuGenesis Technologies. Managed multiple software product releases, from inception to release, within the Engineering department. Responsible for monitoring and reporting the status of these releases to all levels within the organization. Identified and reported any schedule issues to the VP of Engineering and project team leads. Scheduled and monitored the various project team meetings to ensure effective communication among the cross-functional teams. Addressed any communication issues among the project teams. Worked closely with software developers and quality assurance team.

As a healthcare consultant, worked on a variety of Ambulatory projects involving the GE Centricity Business system (formerly IDX) at numerous healthcare organizations. Installed the Billing and Accounts Receivable system and developed policies and procedures for billing and operations functions at a university health center. Trained end users on Billing and Accounts Receivable, Scheduling, Registration, and Front Desk at a university health center. Implemented EIndex (master patient index product) and developed policies and procedures for duplicate account management at a large healthcare system. Worked as part of the implementation team to install scheduling to over 1,000 end users in over 80 clinical locations. Developed daily and monthly custom scheduling reports and form letters, set up background printers and supported end users after the system went live. Set up and tested the IDX open referrals and MCA referrals module. Managed a project that developed and tested an interface between SMS and IDX to share patient demographic information.

Developed, implemented and maintained corporate communications to increase name awareness and improve Delta Dental Plan's position in the marketplace. Researched, wrote and oversaw production of the annual report. Researched, edited and designed the quarterly customer newsletter and biweekly employee newsletter. Developed sales presentations, product brochures and other collateral material used to sell and service our clients. Implemented new corporate identity throughout the organization. Oversaw and analyzed market research projects. Coordinated special events projects and company’s trade show participation.