Tracy Wickerham Email & Phone Number

Orlando, Florida, United States

Windermere, Florida

Columbus, Ohio Area

• Lead a team responsible for driving acquisition and customer experience growth for their clients, establishing and maintaining relationships for multiple accounts, and selling Alliance Data products and services..
• Instrumental in securing 8 new key client partnerships in the last two years highlighting the leadership, expertise and sales growth the field team would bring to the relationship
• Gained client commitment to launch another new program with sales expectations to surpass $150MM within 5 years
• Consistently hire top field talent with more than 30% receiving top 20% talent ratings
• Achieve both sales and new accounts goals on an annual basis

Columbus, Ohio Area

• Served as primary relationship manager for assigned clients while providing strategic direction between key client contacts and Alliance Data. Established a comprehensive understanding of client’s business needs to.
• Launched new capabilities with seven clients, enhanced call flow and lowered handle time with three other brands generating an ~200% ROI
• Created and delivered robust training to our clients management teams incorporating adult learning styles and VAK (visual, auditory and kinesthetic) practices
• Consistently ranked top 20% in the talent ratings
• Lead a team of seven managers, promoting three of them to the next level within their first year of employment

Columbus, Ohio Area

• Led creation of account acquisition and retention plans, facilitated execution of planned marketing programs and persuaded clients to test new programs to achieve set goals.
• Trained, coached and evaluated team of Client Sales Coordinators to ensure quality standards and client expectations were met
• Achieved greater than 100% of goal in credit sales (150%) and market share (103%) in first year
• Persuaded clients to test a point-of-sale rebuttal discount, resulting in a 1,300 basis point increase in new account acceptance rates. Test was increased to include seven clients followed by a program rollout across.
• Researched and launched the first ever catalog incentive program for a client's call center
• Overall performance ratings of ‘Outstanding’ during time in role

Columbus, Ohio Area

Developed strong call center client partnerships and programs to increase account acquisition, sales, tender share and customer experience while maintaining or decreasing associated handle time.- Increased sales by developing key relationships with clients and securing commitment to plan, grow, and deliver programs.- Built and maintained call center client.

Columbus, Ohio Area

Spearheaded the development and execution of 60+ annual marketing programs.- Maintained and strengthened business relationships between clients and the company. - Increased effectiveness of marketing programs by analyzing, tracking, and adjusting strategies. - Oversaw a $1.1M budget and marketing plan; partnered with client executives to gain acceptance of.

Columbus, Ohio Area

Collaborated with all operations departments to understand and fulfill staffing needs in a timely manner.

Columbus, Ohio Area

Assisted customers in processing phone orders with a focus on providing exceptional service, wardrobe and suggestive selling

Education record

Education record