Tracy Wilder Email and Phone Number

Initiate statewide enterprise level projects including obtaining authorization and stakeholder commitments, demonstration of business need and project feasibility. Develop and manage master project plans that coordinate work tasks, schedules, and preliminary project funding plans, project budgets, change management, and metrics plan. Consult, coach, and mentor with the team, managers and program administrators on methods to install accountability and bring change into effect. Recommend strategies to improve initiative accountability. Provide leadership in implementing those changes and champion the organization’s core values, vision, and strategic plan.

Facilitate rapid process improvement (RPI) events that involve high level managers to line-level staff. Coordinate with projects, RPI and Kaizen event team leads on tracking implementation of changes. Identify barriers and work with managers to remove barriers. Design and implement organizational change strategies for DHS. Coaches, mentors and provides expertise to management in the formation and ongoing use of local Lean Daily Management System (LDMS). Facilitates and establishes the desired level of focus on reducing waste to yield concrete operational and process savings, productivity savings and gains and align strategies with program breakthrough plans and objectives.

Partner with senior leadership and others to develop, implement and maintain agency’s strategic plan and ensure budget is available for executing plan. Facilitate strategic initiatives to ensure consistency and alignment of agency systems and processes. Facilitate cultural change initiatives ensuring alignment with agency’s mission, shared vision, key operating principles and core values. Coach and consult with managers and individual contributors with a specific focus on ensuring equity for employee populations that are underutilized in leadership positions. Manage the budget planning and execution process. Oversee fiscal activities. Responsible for recruitment and on-boarding, as well as developing a culturally competent workforce.

Facilitate rapid process improvement (RPI) events that involve high level managers to line-level staff. Coordinate with projects, RPI and Kaizen event team leads on tracking implementation of changes. Identify barriers and work with managers to remove barriers. Design and implement organizational change strategies for DHS. Coaches, mentors and provides expertise to management in the formation and ongoing use of local Lean Daily Management System (LDMS). Facilitates and establishes the desired level of focus on reducing waste to yield concrete operational and process savings, productivity savings and gains and align strategies with program breakthrough plans and objectives.

In partnership with team leads, develop and document metrics aligned to Initiative outcomes & establishes baseline processes for these metrics. Analyzes savings projections for rapid process improvements and other management actions related to the agency roadmap. Creates and manages a process for describing and tracking metrics for use by the Transformation Team across their various initiatives. Advises and assists teams to perform benchmarking. Perform cost/benefit analyses. Develop and revise methodologies for creating cost benefit projections.

Researches, evaluates, and analyzes program specific data. Designs and develops BRIO queries to pull data from various databases. Develops statistical and narrative reports. Works with management to compile and analyze staffing data, recommend and create staffing allocation model. Database administrator for certification, retention, recruitment tracking system; designs and delivers training, writes procedure and user manuals. Chair to the Salem-Keizer School Based Health Center Operations Council; prepares long and short range goals, develops budget plans, writes grant proposals, coordinates and assigns work to committee members.

Researched, evaluated and analyzed child welfare data related to the foster care program. Developed statistical and narrative reports. Worked with management to compile and analyze staffing data, recommend and create staffing allocation model. Identified long range objectives and short term operational goals. Developed and implemented plans to meet goals. Monitored Federal IV-E Waiver Program and budget. Designed and developed allocation model for IV-E waiver dollars. Monitored expenditures, ensured branches met cost neutrality requirements, as set forth in the terms and conditions of the waiver agreement with the federal government. Advised management on allocation method/model, developed plans to stay within allocated resources. Liaison with federal tribes on grants and contracts related to the Federal IV-E and Social Services Block Grant Programs; which included determining tribal allocation amounts/awards, analyzing random moment sample data, and calculating and initiating payments.

Responsible for managing the change to DHS business functions related to Medicaid client services and eligibility maintenance (managed care), contract management and service authorizations. Responsible for ensuring all activities necessary to implement managed health care contracts are complete and performs maintenance of MMIS files. Ensured current enrollment activities and strategies are effective. Develop operational problem resolutions for the Primary Care Management (PCM) program. Develops and analyzes statistical data reports regarding the Oregon Health Plan; including enrollment, fee for service, delivery service areas, etc. Provided program and policy unit coordination for start up of new programs, geographic areas, plans, categorical groups and rollover of clients from one plan to another. Monitored and researched varying aspects of the managed care and fee for services Medicaid program. Provide program and policy guidance and consultation to providers, PCCM's, DHS field staff and various sections and their staff. Coordinated and supported enrollment and dis-enrollment activities consistent with the needs of the Oregon Health Plan and Managed Care Program.

Managed Uniform Rent Program; prepared space assignments; worked with space planners to meet space needs; reviewed actual agency space usage in relation to designated square footage; maintained uniform rent database; generated invoices. Gathered data and prepared quarterly performance measures, providing regular input into management decisions regarding program direction and planning. Coordinator for all personal service contracts. Managed support staff, assigned and reviewed work, approved leave requests and established goals. Member of the Governor's Task Force on Child Care.