COMMERCIAL CONTRACT MANAGEMENT Oversee domestic and international proposal development, contract negotiation, and fulfillment.• Develop and evaluate service proposals in accordance with RFP requirements including technical specifications, deliverables, performance schedule, terms and conditions, and pricing considerations.• Negotiate Master Service Agreements (MSA), Memorandums of Understanding (MOU), and Non-Disclosure agreements (NDA) with internal and external legal counsel and executives.• Negotiate terms and conditions to minimize risk exposure and increase profitability.• Maintain contract documentation including authorizations, status updates, correspondence, and deadlines.• Monitor contract performance ensuring timely execution and compliance.• Identify potential contract issues and ensure effective and timely conflict resolution as necessary.• Communicate contract status/updates as appropriate to project stakeholders.BUSINESS DEVELOPMENTEstablish and maintain long-term customer and partner relationships.• Negotiate and form domestic and international channel partnerships.• Create and execute software licensing agreements that ensure trade secrets and intellectual property protection.• Consistently deliver professional, effective, best-in-class service throughout all phases of project lifecycle.• Develop, train, and lead internal and external sales personnel in the successful execution of complex sales.• Monitor/guide sales activities and performance metrics to evaluate strengths, weaknesses, and unrealized opportunities.OPERATIONS & PERSONNEL MANAGEMENTOversee hiring, training, discipline, and termination of employees. Lead and direct employees to ensure administrative efficiency, proper procedure, implementation of policies, and employee morale.Develop, implement, and monitor budgets, financial activity, and documentation.Provide monthly, quarterly, and annual financial reports, including job cost/profit analysis.

• Define, execute, and manage comprehensive marketing plans within constrained budget.• Coordinate marketing/sales efforts with sales personnel, external partners, and technical resources.• Oversee technical user group content development and delivery to ensure client engagement.• Manage and participate in industry conferences to cultivate new business and maintain presence.• Prepare and deliver high-impact, educational presentations, both in person and on-line.

Provided assistance to Marketing Research Analysts throughout all phases of client directed research projects. This included the creation and design of interview questions, qualitative and quantitative analysis of one-on-one interviews/focus-groups, and report preparation. Primary industry served was Pharmaceuticals.