Assisting in supervising employee tasks performed in the branch and provides guidance and assistance to office staff.• Developing and maintaining good customer relationships and dealer relationships with continuous, positive contact.• Underwriting loans using proven loan judgment to determine credit worthiness to acquire account gain.• Performs and oversees collection activities of highly delinquent accounts with the responsibility of significantly reducing delinquency. • Ensures all branch actions are in compliance with state and federal regulations ECOA,TILA,FCRA,FDCPA) and company policies regarding lending, collections, repossession, cash management and employment actions.• Ensures Company’s SAWS methodology is followed when evaluating loan applications and determines proper loan structure (determining advance, term, rate & appraisal)• Ensures proper automobile appraisal using NADA and Black Book values. • Assists with appraisals, acquisition/disposal of repossessions.

• Manually assess all risks of lending to individuals based on their credit history to ensure their credit worthiness and the debts incurred by the loan are not of grave risks to the company.• Perform most aspects of operational administration including; creation of new contract files, input customer contracts, verification of all pertinent documentation, and administrate meetings.• Running of all credit reports, applications, and closing all approved loans.• Underwriting of Auto Loans for clients approved for lines of credit for new and existing clients. • Initiated collections activity by contacting customers via telephone, written correspondences, email, and text on delinquent accounts.• Developed payment plans for customers seeking alternatives to resolve accounts that are default.• Demonstrated excellent customer service skills in all customer interactions ensuring timely resolution of Inquiries.• Determined results for accounts inclusive of repossessions.• Served as processor of payments for auto loan clients.• Utilized intranet systems and department communications in order to remain compliant with all state, federal and company regulatory and procedural policies. • Verified accuracy of auto loan packages received for funding for the designated loan time frame.• Conducted phone verification of personal references and employment information.• Prepared loan documentation and processed credit applications verifying information to ensure everything is completed prior to submission.• Worked with core group of lenders to gain approvals and flexible rate options for new and existing clients, updating files with potential client results.• Processed cash and credit card payments from client car payments