- Conducted privacy reviews to ensure all features shipped are compliant with privacy laws such as GDPR, and contractual obligations such as European Data Boundaries- Assessed end-user privacy risks on novel situations and escalated to leadership to ensure the product positioning has well considered such risks- Consulted on feature design to be privacy conscious prior to coding, influencing the product to gain customer trust since inception- Avoided the privacy pitfall that a similar product faced, and continued to guide Engineering team to create features that are loved by both the Enterprise and the end-users

Ran Accessibility program for Intune to ensure all end-user facing UX are accessible through assistive technology such as Narrator.

Drive adoption of three internal Azure Security projects through data analytics

As Security Operations Manager for Microsoft’s Windows Devices Group (WDG) via Insight Global, serves as primary driver of the “dual-homed” server remediation project across 126 WDG properties. Drafted and enacted a program to successfully prevent cross-environment security attacks, providing business and operations-critical risk mitigation and a bulwark against potentially high data exposure/vulnerability. • Drove cross-team collaboration ensuring the reduction of siloes and that all separate, impacted entities remained compliant. Identified blocking issues in advance for management escalation to obtain support needed for project success.• Has successfully reduced high risk assets from approximately 3800 to near zero despite extremely complex, multi-environment engineering and technical hurdles. • Generated and analyzed five scorecard metrics, which are reported to VP of WDG and the CEO. Ran Sprint cycles for engineers to maintain Xbox security environments.

With Qualis Health (Medical Review Consulting), was brought-in mid-stream on a flailing enterprise web solution implementation project; as Assistant Project Manager worked closely with Sr. Project Manager—tasked with drafting and enacting a plan to reverse underperformance and drive the initiative to successful completion. • Assessed “as-is” stasis; identified task prioritization and disseminated to Business System Analysts and 3rd party vendor Z-Omega (web development) in Sprint cycles.• Ran daily SCRUMs and bug triage during User Acceptance testing phases, and drove bug escalations—conveying weekly/monthly status reports to senior leadership. • Successfully launched the new web-based health management application on time/budget—used by 2000+ providers and 300+ internal users. This accomplishment helped restore Qualis’ credit status.

As Bingbox Program Manager with Microsoft via Populus Group, oversaw Match & Merge feature development in wake of Xbox’s recent migration to Bing servers and offering of media content (Movies, TV shows, music, etc.). Objective of the initiative was to ensure search integrity (all Bingbox partners displaying similar results per same search). • Managed provider onboarding process and schedules with 40+ external clients, and served as the “voice of Xbox” in communicating commitments. • Trained 20 QA testers to perform manual content matching and leverage machine learning to determine algorithms. • Credited with significantly improving user experience, launching the initiative across five separate global locations.

Managed up to 10 concurrent initiatives across disparate product categories, as a Project Manager with Greater China Industries—a custom promotional goods development/delivery firm serving primarily Fortune 500 companies. • Drafted and managed individualized project spends/budgets and orchestrated regular budget and cost allocation reviews.• Led collaborative efforts with clients, sales partners, manufacturers and logistics teams ensuring successful project management life cycles—from pre-production and prototyping through final delivery.

As Bing AB Testing Program Manager at Microsoft via Volt, charged with managing the comprehensive Bing Online experiment ecosystem and scorecard database employed by all teams to collect and analyze data informing diverse feature decisions (Bing Ad color schemes, backend infrastructure, algorithms, etc.). • Managed entire pipeline of Bing Online experiments (20+ Bing Features teams) via the internal web portal, “Control Tower”. • Served as Online Traffic Coordinator for users in China, Japan and the U.S., tracking clicks-per-session and return sessions via scorecard.• Updated experimentation data/scorecards on SharePoint site to inform all stakeholders as to ongoing results. • Managed Bing online experiment system and Scorecard Database used by all teams to collect data and make ship decisions for features; ensured the integrity of all experiment results• Drove the experimentation process across 20+ Bing feature teams on an internal web portal Control Tower• Consulted feature teams on experiment designs and user allocation based on previous data collected• Analyzed the statistical significance of the test results, and presented experimentation data (scorecards) along with ship recommendations during weekly experimentation reviews to feature teams and management• Maintained and updated a wiki site with the latest AB Testing features on Control Tower

As Wells Fargo ATM Marketing associate intern, tasked with ATM advertisement rollout through focus group, pilot location survey, customer satisfactions data• Conducted focus groups and usability studies of customer interaction with ATMs and summarized findings into requirements for the new user interface design for Wells Fargo ATMs worldwide.• Forecasted the revenue of the 10 ATMs in SFO, and suggested a bidding price for the next 5-year contract